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University-wide upgrade to Microsoft Teams Calling

FAQ

TEAMS CALLING - MIGRATION

Microsoft Teams Calling is the new telecom service for the University of Central Florida that provides a centralized location to perform all the essential functions, such as calling, messaging, meetings, and other collaborative features.

Microsoft Teams Calls, commonly referred to as Voice over Internet Protocol (VoIP), lets you access phone services and make calls over the internet through Microsoft Teams. Teams Calling is part of Microsoft Teams. It is a replacement to the traditional VoIP phone system in use on the UCF Campus. Teams Calling gives users the flexibility to be mobile and access calling functionality from mobile devices, computers,  and the web.

In the Teams app: If your campus phone number is displayed in the Calls tab, you are already using Teams Calling for telephone service.

In the Skype for Business app: If the Dial tab appears, you are not yet switched to Teams Calling for telephone service.

Not all UCF Faculty and Staff accounts have telephone service. If you believe you should have phone service, but you do not see call options in either app, have your department submit a new Phone Services request.

Your department will be contacted and scheduled to migrate off Skype for Business to Teams Calling, based on the department-by-department approach. Phone users that have legacy Cisco deskphones will be migrated at a later date communicated to your department.

There are no additional charges associated with replacing the legacy Audiocodes and Polycom equipment at the initial deployment to the department if the person had a working phone on Skype for Business. The following equipment will be replaced if the department purchased the equipment from UCF IT:

  • Audiocodes 405HD
  • Audiocodes 420HD
  • Audiocodes 440HD
  • Audiocodes 445HD
  • Audiocodes 450HD
  • Polycom Trio 8800

Agents are the contacts of an advanced call distribution system, or as commonly referred to as “Contact Center“, to manage inbound or outbound calls through Skype for Business, to speak to customers. A project engineer will work directly with your department to migrate all your agents to Teams Calling and Anywhere365 at the same time.

Department representatives should complete the following actions:

  1. Keep a complete list of extensions and office locations for the individuals in your department and provide this information to the support teams when contacted.
  1. Faculty and Staff

    The migration to Teams Calling will be done after the close of business of your office. A replacement Teams compatible deskphones will be delivered earlier that day if you have a legacy Audiocodes deskphone on Skype for Business.

    The morning after migration UCF IT and your IT Manager or Business Relationship Manager will be onsite to assist logging into deskphones and the Teams Calling app.

    Please Note: Your current phone will continue to work until you have been moved to Microsoft Teams Calling.

  2. Contact Center Agent

    The migration to Teams Calling will be done after the close of business of your office. A replacement Teams compatible deskphones will be delivered earlier that day if you have a legacy Audiocodes deskphone on Skype for Business.

    The morning after migration UCF IT and your IT Manager or Business Relationship Manager will be onsite to assist logging into desk phones and the Teams Calling app as well as the Anywhere365 Snapper application.

Once moved to Teams Calling, all calls and IMs will be sent to Teams. Skype for Business contacts will automatically be synced within 24-48 hours as well as any meetings that you have organized will automatically convert to Teams meetings.  Meeting participants who still use Skype for Business can connect to the meetings using the Skype web application.

Once your account is migrated, you will be able to make the same telephone calls in Microsoft Teams that you were authorized to make in Skype for Business. After the migration, a dial pad will also appear in your Microsoft Teams application. Additionally, your Microsoft Teams application will ring when you receive a call to your university-assigned telephone number.

Users should sign in with their NID@ucf.edu credentials and NID password. You will be prompted to authenticate using Duo Multi-Factor Authentication.

  1. Your direct extension is now tied to you through Teams and you can answer calls from your desk, a personal cell phone, or anywhere you log in to the Teams App.
  2. You will have the ability to search for campus users by name and call them via your Teams Phone, call into meetings by audio only, and transfer seamlessly between meetings and calls on your computer, mobile device, or Audiocodes deskphone.

If you are missing the dialpad on your desktop or mobile client after being migrated to Microsoft Teams Calling, it is recommended to restart your client to allow the changes to fully sync.

If you are still experiencing an issue after migration use this link to Report an Issue.  

No. After you are migrated to Teams Calling you will not be able to initiate a Skype for Business chat, call, or meeting. Your Skype for Business presence will show your Microsoft Teams presence and users will be able to send you a chat from their Skype for Business client to your Microsoft Teams client; but not vice-versa.
 

Until the university-wide upgrade is complete, we are recommending all users start using Microsoft Teams for all chats, conversations, and audio and video meetings, including one-to-one audio and video calls.

If you have a scheduled Skype for Business meeting in your calendar you will be able to click the Join button in Teams, this will open a web browser that allows you to join the meeting with Skype for Business web application, or with Skype for Business windows application if installed on your computer;  The meeting will not open inside your Teams client.

Once moved to Teams Calling, all calls and IMs will be sent to Teams. If you need to join a Skype for Business online meeting or see past conversations you can login to Skype for Business. All user’s meetings hosted in Skype for Business will automatically be updated to be a Teams meeting within 24-48 hours after they are migrated. UCF IT will announce the decommission of Skype for Business once all users have been migrated to Teams Calling.
Skype for Business is typically installed with your Microsoft Office installation so there’s no need to uninstall unless you want to remove it from a personal pc or smartphone device.

When you need to communicate and collaborate with people outside of UCF, you will need to be added as a guest in their that organization’s Office 365 tenant; at this time you cannot do a peer to peer chat.

Once the Universities’ migration to Microsoft Teams Calling is complete, UCF will be able to start allowing federation with outside entities so you can find, call, chat, and set up meetings with people outside UCF who use Teams.

Yes, Microsoft Teams not only manages call settings but also offers call forwarding, call groups, and answering rules for simultaneous ring for internal calls only. You cannot forward or simultaneous ring to cell phones or non-UCF phone numbers.

Click here to learn more about setting up call forwarding and simultaneous ring on Microsoft Teams

Yes.  You can attend a free, online training course through Microsoft. Our current course, Teams Calling 100 Training will show you the basics of using the calling features in Microsoft Teams.

Sign up for the next available training:
Teams Calling 100 Training – Open to all UCF Faculty & Staff
Wednesday, November 10th 3:00PM
Link to register for the event

For more information, please visit the training webpage.

Your displayed number on Outlook or Microsoft Teams contact card, and the published number in the UCF Phonebook Directory can be updated by your authorized department or HR liaison by logging into the UCF Phonebook Change Manager application.

UCF Faculty and Staff can also submit a Phonebook Assistance Request to the UCF IT Support Center.

LEARN MORE ABOUT TEAMS CALLING

Access Teams pages to learn more about the Microsoft Teams Calling features and phone service.

Telephone Service

Learn more about Teams Calling Service Offerings

Guides

View Guides for Teams Calling

FAQs

View Teams Calling Frequently Asked Questions

Knowledge Base

Find answers to common questions​

Request Training

UCF faculty and staff can access training for Microsoft Teams Calling