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University-wide upgrade to Microsoft Teams


In effort to modernize communication technology and better meet the needs of those working, learning and teaching remotely, UCF IT Telecommunications has retired Skype for Business and will migrate Cisco to Microsoft Teams Calling for faculty and staff; this migration is scheduled to occur in the Spring of 2023.

Microsoft Teams Calling is the digital phone solution for making and receiving calls. University phone lines will be moving to Teams Calling. It will feature an internet based, mobile-first calling experience with the ability to call any one, from anywhere, at any time. For more information about Microsoft Teams Calling, please visit the Teams Calling FAQs for more information.


  • Easier collaborate with an integrated workplace that brings calling, messaging, meetings, file sharing, voicemail, and essential services together in one place through the Microsoft Teams desktop application.
  • Quickly access phone calls from anywhere with the options to receive and make calls from a traditional desk phone, computer, or a selected cell phone.
  • Simplify the calling experience by placing a call on hold and allowing other users to answer it from any phone after entering a code

Access Teams pages to learn more about the Microsoft Teams Calling features and phone service.

Telephone Service

Learn more about Teams Calling Service Offerings


View Guides for Teams Calling


View Teams Calling Frequently Asked Questions

Knowledge Base

Find answers to common questions​

Request Training

UCF faculty and staff can access training for Microsoft Teams Calling