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telephone service - Microsoft Teams CallING

Microsoft Teams Calling is the digital phone solution for making and receiving calls. Teams Calling, featuring an internet based, mobile-first calling experience with the ability to call any one, from anywhere, at any time.

WHO CAN GET IT

All UCF departments, direct service organizations, and private vendors/companies that provide support services to the University. UCF entities and direct service organizations located on the Orlando campus, the regional campuses, the Central Florida Research Park, and other UCF colleges located on remote campuses (e.g., Rosen College, UCF Medical Campus at Lake Nona, etc.). Microsoft Teams calling requires an A5 licensed Office 365 account.

SERVICE CHARGE

Teams Voiceline Monthly Cost $29.50  – Setup Cost $0.00  (optional Voicemail $9.50 monthly)
A5 License Required. Deskphones not associated with a UCF NID will incure an additional Monthly Cost of $10.00

THE RIGHT DEVICE FOR YOU

There are a variety of equipment options that may be purchased through the university, including wireless and wired headsets with single and dual earpieces, conference style speakers, and Microsoft Teams-certified desk phones (by approval).

Sometimes, the best device is your own device. For enhanced personal flexibility, you can connect with peers and colleagues through Microsoft Teams using any headset or personal device wherever your UCF Teams account is installed. Using a personal device is your choice, as well as your responsibility.

UNIVERSITY SUPPORTED HANDSETS

Eligibility Guidelines for a Deskphone

  1. Users who have specific ADA requirements where portable headsets or speakers cannot be used.
  2. Shared phone lines staffed by more than one individual or multiple student workers. (including common area lines, lobby phones, shared staff offices, business and staff spaces)  
  3. Phones in front desk or reception areas where 5-digit extension calls are the main method of communication. 
  4. Outside vendors and UCF dotcom customers who do not qualify for a Microsoft Teams license (i.e., security concerns allowing vendors to use a Teams soft client)
  5. Individuals who do not have a computer/computer equipment with the ability to connect a speaker and microphone, or headset/portable speaker. 
  6. Outdated computer equipment that does not support the Microsoft Teams platform. 
  7. Common area spaces that host guest or visitor phone lines. 
  8. Office locations or high traffic areas where headsets cannot be secured or locked in an office or desk/cabinet. 
  9. Offices, Labs and spaces requiring security compliance.
  10. Police Department and Emergency Operations Centers requiring CJIS compliance, and their supporting staff and facilities.
  11. Athletics events or campus special events requiring space rentals or reservations.
  12. Health Facilities and locations requiring HIPPA compliance for medical personnel.
  13. Campus Executive Leadership or VIP areas designated by department Managers, Deans or Directors.

Equipment Recommendations for Individual Use
 
The recommended configuration for Teams calls for individuals is a laptop or desktop computer, cell phone, tablet, or other mobile device, with the Teams application installed. To make and receive calls in Teams, computer equipment must have a speaker and microphone. Using a connected (wired or wireless) portable headset or speaker may also be used to make and receive Teams calls. Both UCF and Microsoft strongly discourage the use of a traditional deskphones with Microsoft Teams as it reduces mobility and flexibility for individuals, as well as it limits the ability of individuals to leverage many of the additional features available via the full Teams application.

Handset Installation 

Due to the physical connectivity of deskphone equipment, Teams-certified handsets must be hard wired through an active powered internet port. Only Teams-certified handsets procured through UCF IT Telecommunications will be supported on the UCF network. Unapproved handsets will not be supported on Microsoft Teams calls.

deskphone


The Audiocodes C450/C455 is UCF’s Teams calls-certified handset for use in eligible situations. Operates on the Android platform and is not a traditional “landline phone.” Requires a powered ethernet port for setup on each department’s internet network.


Get a multi-page expansion module for your AudioCodes C450/C455 to give you more speed dial keys. The display enables simple configuration of the line keys, as well as presence information using colors.

The Audiocodes C470 is UCF’s executive high-end business phone for Microsoft Teams for use in eligible situations. Operates on the Android platform and is not a traditional “landline phone.” Requires a powered ethernet port for setup on each department’s internet network.

conference phone


The Polycom Trio C60 is UCF’s Teams smart conference phone for any meeting space with integrated Bluetooth and USB audio device port for content sharing. Requires an additional Microsoft Teams Meeting Room license and powered ethernet port for setup on each department’s internet network.

UNIVERSITY SUPPORTED headsets

Headsets and Accessories can be purchased directly from the Technology Product Center located in Tech Commons II.

Wired


The Plantronics Blackwire 3310M Series includes corded UC headsets that are durable, comfortable, easy to deploy and come in a variety of connectivity and wearing options.


The Plantronics Blackwire 3320M Series includes corded UC headsets that are durable, comfortable, easy to deploy and come in a variety of connectivity and wearing options.


The Plantronics Blackwire 5200 series is excellent for when you need to wear a headset all day, the Blackwire 5200 Series has you covered in the utmost of comfort.

Wireless


Stay in control. Make the Plantronics Voyager 5200 UC an extension of your mobile life. This headset is recommended for users needing an over-the-head comfortable wearing Bluetooth headset for mobile office users who need to connect with a reliable noise cancelling headset on the go.


Voyager 4200 UC Series meets the needs of office professionals as well as IT. This Bluetooth over-the-head comfortable wearing headset for users who may prefer a stereo headset.


Wherever you work, noise can be distracting. So whether you’re in an open office or on a crowded flight, taking calls or listening to music, the boomless Voyager 8200 UC Bluetooth® headset with active noise canceling lets you focus on what’s important, in comfort and style.



The Plantronics Savi 8210 series DECT wireless headset for call center or spaces prone to electronic inference from multiple headset users that also allows up to 590ft of roaming freedom.


The Savi 7210 Monaural Headset. This headset is recommended for users who need a DECT wireless headset for call center or spaces prone to electronic inference from multiple headset users that also allows up to 590ft of roaming freedom.


The Savi 8200 Series headset system makes call management effortless with three-way connectivity that lets you switch seamlessly between all of them. This headset is recommended for users needing a DECT wireless headset for call center or spaces prone to electronic inference from multiple headset users that also allows up to 590ft of roaming freedom.


The Plantronics B825M has over-the-head design with padded ear cups and headband. This headset is recommended for users who need a DECT wireless headset for noisy office spaces or when you need noise cancelation for your work space.

Speaker


The Calisto 7200 Speakerphone can be used when you need exceptional conferencing performance in a small group conference room, turn to Calisto 7200. Four directional microphones that provide 360˚ coverage and filter out unwanted noise. With USB and Bluetooth connectivity and touch-sensitive controls, Calisto 7200 is ready when you are.


The Jabra Speak 510 is a personal, easy to use conference call speakerphone with both – USB and Bluetooth connectivity, for efficient and productive conference calls whenever and wherever. With an optional Jabra link 370 USB adapter* that gives you wireless freedom up to 100 feet /30 meters. Comes with a protective travel pouch.


Jabra Speak 750 is engineered to power your meetings with seamless, premium audio. With full duplex sound for more natural conversations, UC and Microsoft Teams certification & plug-and-play capability, you get maximum flexibility for your huddle room

LEARN MORE ABOUT TEAMS CALLING

Access Teams pages to learn more about the Microsoft Teams Calling features and phone service.

Guides

View Guides for Teams Calling

FAQs

View Teams Calling Frequently Asked Questions

Knowledge Base

Find answers to common questions​

Request Training

UCF faculty and staff can access training for Microsoft Teams Calling