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TELEPHONE SERVICE - MICROSOFT TEAMS CALLING GUIDES

UCF uses Microsoft Teams Voice Over IP (VoIP) as a modern calling solution which has replaced Skype for Business.

These articles explain how to use the calling features and VoIP through Teams. 

Quick Guides

Calling features

Making calls in Teams consists of basic phone system features, such as initiating and answering calls with integrated dial pad. It is possible to make a call using the whole 10 digit number (ex: 407-823-2000) or just your 5 digit number (ex: x3-2000).

Learn more about how to make calls using Microsoft Teams

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As a complete phone system, Teams lets you configure your voicemail such as the greeting, call answering rules, and out of office greeting.

Learn more about how to configure voicemail using Microsoft Teams

Organize your contacts into groups to find them more easily. The groups are available on any device, but you can only manage them from the desktop or web app.

Learn more about how to create a new call group using Microsoft Teams

As part of the Teams experience, there is the option to delegate someone to make and receive calls on your behalf.

Learn more about how to delegate calls using Microsoft Teams

Microsoft Teams allows you to block problem or spam callers numbers from Call History. Once you do this, inbound callers from that number will be ignored.

Learn more about how to block callers using Microsoft Teams

The Teams PIN is a numeric code assigned to each Microsoft Teams user. Without your Teams PIN when dialing in via phone, you may be placed in the Audio Conferencing Center “lobby.” You’ll listen to on-hold music, waiting for another participant to admit you into the online class session/meeting. Entering your Teams PIN prevents the lobby wait.

If you don’t already know your Teams PIN for audio conferencing, you can reset your Teams PIN.

Learn more about how to reset your conference PIN using Microsoft Teams

When receiving a call, a notification will appear that allows you to accept or decline the call. You are able to receive multiple calls at the same time, put a call on hold, or even transfer a call.

Learn more about how to receive calls using Microsoft Teams

Microsoft Teams features a test call to check your mic, speaker and camera before you join a a call or meeting. Use the Microsoft Teams desktop software for a test call. The test call is not available via web browser.

Learn more about how to make test calls using Microsoft Teams

Teams gives you a complete experience by letting you not only manage your call settings but also setting up a call forwarding, call groups, and answering rules for simultaneous ring. 

Learn more about how to do call routing using Microsoft Teams

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The Hold feature within Teams pauses your current phone call for all participants on that call. Teams will notify all parties that the call has been put on hold, and for that duration no one will be able to hear one another.

Learn more about how to place a call on hold using Microsoft Teams

If you’re on a one-on-one call, you can transfer your end of the call to someone else. You have two ways you can transfer a call. Consult then transfer, lets you check in with someone via chat before transferring a call to them; or transfer the call immediately to another person.

Learn more about how to transfer a call using Microsoft Teams

UNIVERSITY SUPPORTED HANDSET GUIDES

DESKPHONE

Employees with access to Microsoft Teams are required to sign on to deskphones using Duo Multi-Factor Authentication (MFA) using their UCF NID and password.

Learn more about how to login to my Audiocodes Deskphone

UNIVERSITY SUPPORTED HEADSET GUIDES

HEADSET SETUP

You can use a USB headset, or a Bluetooth wireless headset or speaker connected to your computer. Teams should automatically select an audio device connected and use that.

Learn more about how to set your audio device using Microsoft Teams

When your headset is plugged in all computer sound will come through the headset. You have the option to set a secondary ringer in case you take your headset off throughout the day. This will ensure that you still hear your phone ringing even if you have your headset connected to the computer, but you are not wearing it.

Learn more about how to set your headset and computer to ring simultaneously using Microsoft Teams
LEARN MORE ABOUT TEAMS CALLING

Access Teams pages to learn more about the Microsoft Teams Calling features and phone service.

Telephone Service

Learn more about Teams Calling Service Offerings

Guides

View Guides for Teams Calling

FAQs

View Teams Calling Frequently Asked Questions

Knowledge Base

Find answers to common questions​

Request Training

UCF faculty and staff can access training for Microsoft Teams Calling