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TELEPHONE SERVICE - MICROSOFT TEAMS CALLING GUIDES

UCF uses Microsoft Teams Voice Over IP (VoIP) as a modern calling solution which has replaced Skype for Business.

These articles explain how to use the calling features and VoIP through Teams. 

Quick Guides

Calling features

Making calls in Teams consists of basic phone system features, such as initiating and answering calls with integrated dial pad. It is possible to make a call using the whole 10 digit number (ex: 407-823-2000) or just your 5 digit number (ex: x3-2000).

Learn more about how to make calls using Microsoft Teams

As a complete phone system, Teams lets you configure your voicemail such as the greeting, call answering rules, and out of office greeting.

Learn more about how to configure voicemail using Microsoft Teams

As part of the Teams experience, there is the option to delegate someone to make and receive calls on your behalf.

Learn more about how to delegate calls using Microsoft Teams

When receiving a call, a notification will appear that allows you to accept or decline the call. You are able to receive multiple calls at the same time, put a call on hold, or even transfer a call.

Learn more about how to receive calls using Microsoft Teams

Teams gives you a complete experience by letting you not only manage your call settings but also setting up a call forwarding, call groups, and answering rules for simultaneous ring. 

Learn more about how to do call routing using Microsoft Teams

Microsoft Teams features a test call to check your mic, speaker and camera before you join a a call or meeting. Use the Microsoft Teams desktop software for a test call. The test call is not available via web browser.

Learn more about how to make test calls using Microsoft Teams

UNIVERSITY SUPPORTED HANDSET GUIDES

UNIVERSITY SUPPORTED HEADSET GUIDES

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