TELEPHONE SERVICE - MICROSOFT TEAMS CALLING GUIDES
UCF uses Microsoft Teams Voice Over IP (VoIP) as a modern calling solution which has replaced Skype for Business.
These articles explain how to use the calling features and VoIP through Teams.
Making calls in Teams consists of basic phone system features, such as initiating and answering calls with integrated dial pad. It is possible to make a call using the whole 10 digit number (ex: 407-823-2000) or just your 5 digit number (ex: x3-2000).
As a complete phone system, Teams lets you configure your voicemail such as the greeting, call answering rules, and out of office greeting.
As part of the Teams experience, there is the option to delegate someone to make and receive calls on your behalf.
When receiving a call, a notification will appear that allows you to accept or decline the call. You are able to receive multiple calls at the same time, put a call on hold, or even transfer a call.
Teams gives you a complete experience by letting you not only manage your call settings but also setting up a call forwarding, call groups, and answering rules for simultaneous ring.
Microsoft Teams features a test call to check your mic, speaker and camera before you join a a call or meeting. Use the Microsoft Teams desktop software for a test call. The test call is not available via web browser.