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UCF IT Telecommunications provides the technological backbone of the university. We design, install, support, and secure the telecommunications and network infrastructure for the entire UCF community. We provide high quality, reliable, cost effective, and innovative enterprise level communication solutions through various team including: Unified Communications, Network Services, Radio/DAS, and Installation Maintenance & Repair.  Requests for estimates or service must be submitted through the UCF IT Support Center.

Currently UCF has instituted a remote work directive that follows state and federal guidelines for social distancing and reduces staff exposure to the COVID-19 virus. As a result, all non-emergency/essential UCF IT Telecommunications projects and service requests that require on campus physical support will be on hold until further notice. The UCF IT Telecommunications management teams will review any and all requested exceptions and evaluate each one based on the level of service, staff and customer risk. Our top priority is to ensure critical Telecommunications services remain active with minimal disruptions and the staff/contractors supporting those services maintain a safe working environment.

If you have any questions regarding UCF IT Telecommunications services, requests or projects please contact our office manager Marvecia Robinson and she will direct the individual questions to each appropriate area.

Telecommunications Request Form (TRF)

UCF Faculty and Staff

UCF faculty and staff can now submit their telecom requests through ServiceNow by clicking on the button below. You will be require to login with your NID and NID password.


For non-employees and vendors please use this form. Right-click and ‘Save Link as…’

other forms

Telecom Price List FY 2020-2021

  Service Catalog                       Product or Service       Cost
VOIP-Cisco Cisco IP 8945 (Basic Video Unit) $40 per month Cisco IP 9951 (Advanced Video Unit) $51.50 per month Cisco IP 8821 Wireless (Network Audit Required) $43 per month Cisco KEM Expansion Module $15.75 per month Cisco UC SIP Voice DID Endpoint $29.50 per month
VOIP-Skype MS UC SIP Voiceline $29.50 per month MS UC Audiocodes C450 (Skype/Native Teams) $350 per service MS UC Audiocodes 450HD+Exp Module IP Phone $450 per service
Voicemail Cisco Unity – Voicemail Box $9.50 per month Cloud Voicemail (Skype Only) $9.50 per month
Conference Stations Cisco IP 8831 Conference Phone $55 per month MS UC Trio 8800 Conferencing Station $55 per month
Conference Services Skype for Business Conference Bridge No additional charge 1-800 Conference Service (up to 20 participants)  $0.10 per minute
Call Processing Contact Center Pilot Number $12 per month Contact Center Agent / Supervisor $17 per month Call Data Custom Reporting $75 per service
Analog eFax (send & receive faxes via email) $23 per month eFax Secure (receive faxes via secure FTP server) $25 per month Analog Line (incl. Fax) $37 per month Closed Captioning Analog Phone (FCC Regulated) $37 per month
Services Activate or Relocate a Phone Line $70 per service Headset/Accessory Install $37.50 per service Phone Disconnect $37.50 per service Voicemail Disconnect $37.50 per service Add one additional line to phone $37.50 per service Add line Appearances (2 or more) $75 per service Reserve Phone Number/Line $12 per month Phantom Line $13 per month
CABLE TV Cable Television Service $12 per month CATV Activation $50 per service
Handheld-Digital Motorola XPR6500 $19 per month Motorola XPR6550 $19 per month
General Accessories Rapid Charger (multi) – Radio $8 per month Motorola Headset $6 per month
Hotspot Sprint Hotspot w/3GB Data Service $10 per month
 Data Port Activation (for existing wall jack) $50 per service Data Port Re-Activation $37.50 per service Data Port De-Activation $75 per service