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UCF IT Telecommunications provides the technological backbone of the university. We design, install, support, and secure the telecommunications and network infrastructure for the entire UCF community. We provide high quality, reliable, cost effective, and innovative enterprise level communication solutions through various team including: Unified Communications, Network Services, Radio/DAS, and Installation Maintenance & Repair.  Requests for estimates or service must be submitted through the UCF IT Support Center.

Telecommunications Request Form (TRF)

UCF faculty, staff, and non-employees can submit their telecom requests through ServiceNow by using the button below. Faculty and staff should login with their NID and NID password, while non-employees must use their sponsored UCF account information.

Telecom Price List FY 2023-2024

 Service CatalogProduct or ServiceCost
VOIP-Teams43.40.21.030Teams Calling – Phone Service$29.50 per month C450/C455 (Requires Teams Calling Phone Service)No additional charge Expansion Module (Requires Audiocodes C450/C455)No additional charge C470 (Requires Teams Calling Phone Service)*Executive Request Only
VOIP-Cisco43.40.14.022Cisco IP 8945 (Basic Video Unit)$42.25 per month IP 9951 (Advanced Video Unit)$53.50 per month IP 8821 Wireless (Network Audit Required)$45.50 per month KEM Expansion Module$16.75 per month UC SIP Voice DID Endpoint$29.50 per month
Voicemail43.40.15.010Cisco Unity – Cisco Voicemail Box$10.00 per month Voicemail (Teams Only)$9.50 per month
Conference Stations43.40.14.013Cisco IP 8831 Conference Phone$58 per month Trio C60 Conferencing Station (Teams)$55 per month
Conference Services43.40.21.002Microsoft Teams Conference BridgeNo additional charge Conference Service (up to 20 participants)$0.10 per minute
Call Processing43.40.15.035Cisco Contact Center Pilot Number$29.50 per month Contact Center Agent / Supervisor$17 per month Data Custom Reporting$75 per service Pilot Number (Teams only)$29.50 per month Agent / Supervisor (Teams only)$17 per month Recording (Teams only)No additional charge IVR Auto Attendant (Teams only)$29.50 per month
Analog43.40.10.011eFax (individual send & receive faxes via email)$23 per month for Shared Departmental Account
$25 per month Secure (receive faxes via secure FTP server)$25 per month Line (incl. Fax)$39 per month Captioning Analog Phone (FCC Regulated)$39 per month
Services43.40.03.003Activate a Teams Calling Phone Line$0 per service or Accessory Install$70.00 per service Disconnect$37.50 per service Connect/Disconnect$37.50 per service Programming$37.50 per service Phone Number/Line$12 per month
CABLE TV Television ServiceService Retired ActivationService Retired
Handheld-Digital43.10.19.017Motorola XPR6500$19 per month XPR6550$19 per month
General Accessories43.10.19.003Rapid Charger (multi) – Radio$8 per month Headset$6 per month
Hotspot43.10.19.024Sprint Hotspot w/3GB Data Service$10 per month Port Activation (for existing wall jack)$50 per service Port Re-Activation$37.50 per service Port De-Activation$75 per service

Telecom fee schedule (Entities not funded by ucf)

Phone (per line)$70.00$37.50$70.00
Cable TV (per outlet)$45.00None$45.00
UCF.COM (per outlet)$200.00None$45.00
Other Varies Varies Varies