UCF IT Telecommunications provides the technological backbone of the university. We design, install, support, and secure the telecommunications and network infrastructure for the entire UCF community. We provide high quality, reliable, cost effective, and innovative enterprise level communication solutions through various team including: Unified Communications, Network Services, Radio/DAS, and Installation Maintenance & Repair. Requests for estimates or service must be submitted through the UCF IT Support Center.
Telecommunications Request Form (TRF)
UCF Faculty and Staff
UCF faculty and staff can now submit their telecom requests through ServiceNow by clicking on the button below. You will be require to login with your NID and NID password.
non-employees
For non-employees and vendors please use this form. Right-click and ‘Save Link as…’
other forms
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Unified communications
Cisco IP Phone Services
Telecom Price List FY 2023-2024
| Service Catalog | Product or Service | Cost | |
|---|---|---|---|
| PHONE | |||
| VOIP-Teams | 43.40.21.030 | Teams Calling – Phone Service | $29.50 per month |
| 43.40.21.028 | Audiocodes C450/C455 (Requires Teams Calling Phone Service) | No additional charge | |
| 43.40.21.031 | Audiocodes Expansion Module (Requires Audiocodes C450/C455) | No additional charge | |
| 43.40.21.032 | Audiocodes C470 (Requires Teams Calling Phone Service) | *Executive Request Only | |
| VOIP-Cisco | 43.40.14.022 | Cisco IP 8945 (Basic Video Unit) | $42.25 per month |
| 43.40.14.019 | Cisco IP 9951 (Advanced Video Unit) | $53.50 per month | |
| 43.40.14.031 | Cisco IP 8821 Wireless (Network Audit Required) | $45.50 per month | |
| 43.40.14.024 | Cisco KEM Expansion Module | $16.75 per month | |
| 43.40.14.031 | Cisco UC SIP Voice DID Endpoint | $29.50 per month | |
| Voicemail | 43.40.15.010 | Cisco Unity – Cisco Voicemail Box | $10.00 per month |
| 43.40.15.045 | Cloud Voicemail (Teams Only) | $9.50 per month | |
| Conference Stations | 43.40.14.013 | Cisco IP 8831 Conference Phone | $58 per month |
| 43.40.21.015 | Polycom Trio C60 Conferencing Station (Teams) | $55 per month | |
| Conference Services | 43.40.21.002 | Microsoft Teams Conference Bridge | No additional charge |
| 43.40.03.008 | 1-800 Conference Service (up to 20 participants) | $0.10 per minute | |
| Call Processing | 43.40.15.035 | Cisco Contact Center Pilot Number | $29.50 per month |
| 43.40.15.032 | Cisco Contact Center Agent / Supervisor | $17 per month | |
| 43.40.15.009 | Call Data Custom Reporting | $75 per service | |
| 43.40.21.031 | Anywhere365 Pilot Number (Teams only) | $29.50 per month | |
| 43.40.21.032 | Anywhere365 Agent / Supervisor (Teams only) | $17 per month | |
| 43.40.21.032 | Anywhere365 Recording (Teams only) | No additional charge | |
| 43.40.21.034 | Teams IVR Auto Attendant (Teams only) | $29.50 per month | |
| Analog | 43.40.10.011 | eFax (individual send & receive faxes via email) | $23 per month |
| 43.40.10.021 | eFax for Shared Departmental Account | $25 per month | |
| 43.40.10.021 | eFax Secure (receive faxes via secure FTP server) | $25 per month | |
| 43.40.10.005 | Analog Line (incl. Fax) | $39 per month | |
| 43.40.10.026 | Closed Captioning Analog Phone (FCC Regulated) | $39 per month | |
| Services | 43.40.03.003 | Activate a Teams Calling Phone Line | $0 per service |
| 43.40.03.013 | Analog or Accessory Install | $70.00 per service | |
| 43.40.03.005 | Phone Disconnect | $37.50 per service | |
| 43.40.30.010 | Voicemail Connect/Disconnect | $37.50 per service | |
| 43.40.03.007 | Phone Programming | $37.50 per service | |
| 43.40.03.011 | Reserve Phone Number/Line | $12 per month | |
| CABLE TV | |||
| 43.10.01.001 | Cable Television Service | Service Retired | |
| 43.10.01.004 | CATV Activation | Service Retired | |
| RADIO | |||
| Handheld-Digital | 43.10.19.017 | Motorola XPR6500 | $19 per month |
| 43.10.19.018 | Motorola XPR6550 | $19 per month | |
| General Accessories | 43.10.19.003 | Rapid Charger (multi) – Radio | $8 per month |
| 43.10.19.004 | Motorola Headset | $6 per month | |
| NETWORK | |||
| Hotspot | 43.10.19.024 | Sprint Hotspot w/3GB Data Service | $10 per month |
| 43.10.06.001 | Data Port Activation (for existing wall jack) | $50 per service | |
| 43.10.06.016 | Data Port Re-Activation | $37.50 per service | |
| 43.10.06.017 | Data Port De-Activation | $75 per service |
Telecom fee schedule (Entities not funded by ucf)
| Installation | Disconnection | Reconnection | |
|---|---|---|---|
| Product/Service | |||
| Phone (per line) | $70.00 | $37.50 | $70.00 |
| Cable TV (per outlet) | $45.00 | None | $45.00 |
| Data | $45.00 | None | $45.00 |
| UCF.COM (per outlet) | $200.00 | None | $45.00 |
| Other | Varies | Varies | Varies |