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UCF IT Telecommunications provides the technological backbone of the university. We design, install, support, and secure the telecommunications and network infrastructure for the entire UCF community. We provide high quality, reliable, cost effective, and innovative enterprise level communication solutions through various team including: Unified Communications, Network Services, Radio/DAS, and Installation Maintenance & Repair.  Requests for estimates or service must be submitted through the UCF IT Support Center.

Currently UCF has instituted a remote work directive that follows state and federal guidelines for social distancing and reduces staff exposure to the COVID-19 virus. As a result, all non-emergency/essential UCF IT Telecommunications projects and service requests that require on campus physical support will be on hold until further notice. The UCF IT Telecommunications management teams will review any and all requested exceptions and evaluate each one based on the level of service, staff and customer risk. Our top priority is to ensure critical Telecommunications services remain active with minimal disruptions and the staff/contractors supporting those services maintain a safe working environment.

If you have any questions regarding UCF IT Telecommunications services, requests or projects please contact our office manager Marvecia Robinson and she will direct the individual questions to each appropriate area.

Telecommunications Request Form (TRF)

UCF Faculty and Staff

UCF faculty and staff can now submit their telecom requests through ServiceNow by clicking on the button below. You will be require to login with your NID and NID password.


For non-employees and vendors please use this form. Right-click and ‘Save Link as…’

other forms

Telecom Price List FY 2020-2021

 Service Catalog                      Product or Service      Cost
VOIP-Cisco43.40.14.022Cisco IP 8945 (Basic Video Unit)$40 per month IP 9951 (Advanced Video Unit)$51.50 per month IP 8821 Wireless (Network Audit Required)$43 per month KEM Expansion Module$15.75 per month UC SIP Voice DID Endpoint$29.50 per month
VOIP-Skype43.40.21.001MS UC SIP Voiceline$29.50 per month UC Audiocodes C450 (Skype/Native Teams)$350 per service UC Audiocodes Expansion Module (Requires C450)
$180 per service
Voicemail43.40.15.010Cisco Unity – Voicemail Box$9.50 per month Voicemail (Skype Only)$9.50 per month
Conference Stations43.40.14.013Cisco IP 8831 Conference Phone$55 per month UC Trio 8800 Conferencing Station$55 per month
Conference Services43.40.21.002Skype for Business Conference BridgeNo additional charge Conference Service (up to 20 participants) $0.10 per minute
Call Processing43.40.15.035Contact Center Pilot Number$12 per month Center Agent / Supervisor$17 per month Data Custom Reporting$75 per service
Analog43.40.10.011eFax (send & receive faxes via email)$23 per month Secure (receive faxes via secure FTP server)$25 per month Line (incl. Fax)$37 per month Captioning Analog Phone (FCC Regulated)$37 per month
Services43.40.03.003Activate or Relocate a Phone Line$70 per service Install$37.50 per service Disconnect$37.50 per service Disconnect$37.50 per service one additional line to phone$37.50 per service line Appearances (2 or more)$75 per service Phone Number/Line$12 per month Line$13 per month
CABLE TV Television Service$12 per month Activation$50 per service
Handheld-Digital43.10.19.017Motorola XPR6500$19 per month XPR6550$19 per month
General Accessories43.10.19.003Rapid Charger (multi) – Radio$8 per month Headset$6 per month
Hotspot43.10.19.024Sprint Hotspot w/3GB Data Service$10 per month Port Activation (for existing wall jack)$50 per service Port Re-Activation$37.50 per service Port De-Activation$75 per service