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UCF IT Telecommunications provides the technological backbone of the university. We design, install, support, and secure the telecommunications and network infrastructure for the entire UCF community. We provide high quality, reliable, cost effective, and innovative enterprise level communication solutions through various team including: Unified Communications, Network Services, Radio/DAS, and Installation Maintenance & Repair.  Requests for estimates or service must be submitted through the UCF IT Support Center.

Telecommunications Request Form (TRF)

UCF Faculty and Staff

UCF faculty and staff can now submit their telecom requests through ServiceNow by clicking on the button below. You will be require to login with your NID and NID password.

non-employees

For non-employees and vendors please use this form. Right-click and ‘Save Link as…’

other forms

Telecom Price List FY 2022-2023


Service Catalog Product or Service Cost
PHONE


VOIP-Teams 43.40.21.030 Teams Calling – Phone Service $29.50 per month

43.40.21.028 Audiocodes C450/C455 (Requires Teams Calling Phone Service) No additional charge

43.40.21.031 Audiocodes Expansion Module (Requires Audiocodes C450/C455) No additional charge

43.40.21.032 Audiocodes C470 (Requires Teams Calling Phone Service) Coming Soon




VOIP-Cisco 43.40.14.022 Cisco IP 8945 (Basic Video Unit) $42.25 per month

43.40.14.019 Cisco IP 9951 (Advanced Video Unit) $53.50 per month

43.40.14.031 Cisco IP 8821 Wireless (Network Audit Required) $45.50 per month

43.40.14.024 Cisco KEM Expansion Module $16.75 per month

43.40.14.031 Cisco UC SIP Voice DID Endpoint $29.50 per month




Voicemail 43.40.15.010 Cisco Unity – Cisco Voicemail Box $10.00 per month

43.40.15.045 Cloud Voicemail (Teams Only) $9.50 per month




Conference Stations 43.40.14.013 Cisco IP 8831 Conference Phone $58 per month

43.40.21.015 Polycom Trio C60 Conferencing Station (Teams) $55 per month




Conference Services 43.40.21.002 Microsoft Teams Conference Bridge No additional charge

43.40.03.008 1-800 Conference Service (up to 20 participants) $0.10 per minute




Call Processing 43.40.15.035 Cisco Contact Center Pilot Number $29.50 per month

43.40.15.032 Cisco Contact Center Agent / Supervisor $17 per month

43.40.15.009 Call Data Custom Reporting $75 per service

43.40.21.031 Anywhere365 Pilot Number (Teams only) $29.50 per month

43.40.21.032 Anywhere365 Agent / Supervisor (Teams only) $17 per month

43.40.21.032 Anywhere365 Recording (Teams only) No additional charge

43.40.21.034 Teams IVR Auto Attendant (Teams only) $29.50 per month




Analog 43.40.10.011 eFax (individual send & receive faxes via email) $23 per month

43.40.10.021 eFax for Shared Departmental Account
$25 per month

43.40.10.021 eFax Secure (receive faxes via secure FTP server) $25 per month

43.40.10.005 Analog Line (incl. Fax) $39 per month

43.40.10.026 Closed Captioning Analog Phone (FCC Regulated) $39 per month




Services 43.40.03.003 Activate or Relocate a Phone Line $70 per service

43.40.03.013 Phone/Accessory Install $37.50 per service

43.40.03.005 Phone Disconnect $37.50 per service

43.40.30.010 Voicemail Disconnect $37.50 per service

43.40.03.007 Phone Programming $37.50 per service

43.40.03.011 Reserve Phone Number/Line $12 per month
CABLE TV



43.10.01.001 Cable Television Service Service Retired

43.10.01.004 CATV Activation Service Retired
RADIO


Handheld-Digital 43.10.19.017 Motorola XPR6500 $19 per month

43.10.19.018 Motorola XPR6550 $19 per month




General Accessories 43.10.19.003 Rapid Charger (multi) – Radio $8 per month

43.10.19.004 Motorola Headset $6 per month
NETWORK


Hotspot 43.10.19.024 Sprint Hotspot w/3GB Data Service $10 per month





43.10.06.001 Data Port Activation (for existing wall jack) $50 per service

43.10.06.016 Data Port Re-Activation $37.50 per service

43.10.06.017 Data Port De-Activation $75 per service