Skip to main content

UCF IT Telecommunications provides the technological backbone of the university. We design, install, support, and secure the telecommunications and network infrastructure for the entire UCF community. We provide high quality, reliable, cost effective, and innovative enterprise level communication solutions through various team including: Unified Communications, Network Services, Radio/DAS, and Installation Maintenance & Repair.  Requests for estimates or service must be submitted through the UCF IT Support Center.

Currently UCF has instituted a remote work directive that follows state and federal guidelines for social distancing and reduces staff exposure to the COVID-19 virus. As a result, all non-emergency/essential UCF IT Telecommunications projects and service requests that require on campus physical support will be on hold until further notice. The UCF IT Telecommunications management teams will review any and all requested exceptions and evaluate each one based on the level of service, staff and customer risk. Our top priority is to ensure critical Telecommunications services remain active with minimal disruptions and the staff/contractors supporting those services maintain a safe working environment.

If you have any questions regarding UCF IT Telecommunications services, requests or projects please contact our office manager Marvecia Robinson marvecia@ucf.edu and she will direct the individual questions to each appropriate area.

Telecommunications Request Form (TRF)

UCF Faculty and Staff

UCF faculty and staff can now submit their telecom requests through ServiceNow by clicking on the button below. You will be require to login with your NID and NID password.

non-employees

For non-employees and vendors please use this form. Right-click and ‘Save Link as…’

other forms

Telecom Price List FY 2020-2021

  Service Catalog                       Product or Service       Cost
PHONE      
VOIP-Cisco 43.40.14.022 Cisco IP 8945 (Basic Video Unit) $40 per month
  43.40.14.019 Cisco IP 9951 (Advanced Video Unit) $51.50 per month
  43.40.14.031 Cisco IP 8821 Wireless (Network Audit Required) $43 per month
  43.40.14.024 Cisco KEM Expansion Module $15.75 per month
  43.40.14.031 Cisco UC SIP Voice DID Endpoint $29.50 per month
       
VOIP-Skype 43.40.21.001 MS UC SIP Voiceline $29.50 per month
  43.40.21.028 MS UC Audiocodes C450 (Skype/Native Teams) $350 per service
  43.40.21.027 MS UC Audiocodes 450HD+Exp Module IP Phone $450 per service
       
Voicemail 43.40.15.010 Cisco Unity – Voicemail Box $9.50 per month
  43.40.15.045 Cloud Voicemail (Skype Only) $9.50 per month
       
Conference Stations 43.40.14.013 Cisco IP 8831 Conference Phone $55 per month
  43.40.21.015 MS UC Trio 8800 Conferencing Station $55 per month
       
Conference Services 43.40.21.002 Skype for Business Conference Bridge No additional charge
  43.40.03.008 1-800 Conference Service (up to 20 participants)  $0.10 per minute
       
Call Processing 43.40.15.035 Contact Center Pilot Number $12 per month
  43.40.15.032 Contact Center Agent / Supervisor $17 per month
  43.40.15.009 Call Data Custom Reporting $75 per service
       
Analog 43.40.10.011 eFax (send & receive faxes via email) $23 per month
  43.40.10.021 eFax Secure (receive faxes via secure FTP server) $25 per month
  43.40.10.005 Analog Line (incl. Fax) $37 per month
  43.40.10.026 Closed Captioning Analog Phone (FCC Regulated) $37 per month
       
Services 43.40.03.003 Activate or Relocate a Phone Line $70 per service
  43.40.03.013 Headset/Accessory Install $37.50 per service
  43.40.03.005 Phone Disconnect $37.50 per service
  43.40.30.010 Voicemail Disconnect $37.50 per service
  43.40.03.007 Add one additional line to phone $37.50 per service
  43.40.03.009 Add line Appearances (2 or more) $75 per service
  43.40.03.011 Reserve Phone Number/Line $12 per month
  43.40.15.038 Phantom Line $13 per month
       
CABLE TV      
  43.10.01.001 Cable Television Service $12 per month
  43.10.01.004 CATV Activation $50 per service
RADIO      
Handheld-Digital 43.10.19.017 Motorola XPR6500 $19 per month
  43.10.19.018 Motorola XPR6550 $19 per month
       
General Accessories 43.10.19.003 Rapid Charger (multi) – Radio $8 per month
  43.10.19.004 Motorola Headset $6 per month
NETWORK      
Hotspot 43.10.19.024 Sprint Hotspot w/3GB Data Service $10 per month
       
  43.10.06.001 Data Port Activation (for existing wall jack) $50 per service
  43.10.06.016 Data Port Re-Activation $37.50 per service
  43.10.06.017 Data Port De-Activation $75 per service