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UCF IT Telecommunications provides the technological backbone of the university. We design, install, support, and secure the telecommunications and network infrastructure for the entire UCF community. We provide high quality, reliable, cost effective, and innovative enterprise level communication solutions through various team including: Unified Communications, Network Services, Radio/DAS, and Installation Maintenance & Repair.  Requests for estimates or service must be submitted through the UCF IT Support Center.

Currently UCF has instituted a remote work directive that follows state and federal guidelines for social distancing and reduces staff exposure to the COVID-19 virus. As a result, all non-emergency/essential UCF IT Telecommunications projects and service requests that require on campus physical support will be on hold until further notice. The UCF IT Telecommunications management teams will review any and all requested exceptions and evaluate each one based on the level of service, staff and customer risk. Our top priority is to ensure critical Telecommunications services remain active with minimal disruptions and the staff/contractors supporting those services maintain a safe working environment.

If you have any questions regarding UCF IT Telecommunications services, requests or projects please contact our office manager Marvecia Robinson marvecia@ucf.edu and she will direct the individual questions to each appropriate area.

Telecommunications Request Form (TRF)

UCF Faculty and Staff

UCF faculty and staff can now submit their telecom requests through ServiceNow by clicking on the button below. You will be require to login with your NID and NID password.

non-employees

For non-employees and vendors please use this form. Right-click and ‘Save Link as…’

other forms

Telecom Price List FY 2020-2021

 Service Catalog                      Product or Service      Cost
PHONE   
VOIP-Cisco43.40.14.022Cisco IP 8945 (Basic Video Unit)$40 per month
 43.40.14.019Cisco IP 9951 (Advanced Video Unit)$51.50 per month
 43.40.14.031Cisco IP 8821 Wireless (Network Audit Required)$43 per month
 43.40.14.024Cisco KEM Expansion Module$15.75 per month
 43.40.14.031Cisco UC SIP Voice DID Endpoint$29.50 per month
    
VOIP-Skype43.40.21.001MS UC SIP Voiceline$29.50 per month
 43.40.21.028MS UC Audiocodes C450 (Skype/Native Teams)$350 per service
 43.40.21.031MS UC Audiocodes Expansion Module (Requires C450)
$180 per service
    
Voicemail43.40.15.010Cisco Unity – Voicemail Box$9.50 per month
 43.40.15.045Cloud Voicemail (Skype Only)$9.50 per month
    
Conference Stations43.40.14.013Cisco IP 8831 Conference Phone$55 per month
 43.40.21.015MS UC Trio 8800 Conferencing Station$55 per month
    
Conference Services43.40.21.002Skype for Business Conference BridgeNo additional charge
 43.40.03.0081-800 Conference Service (up to 20 participants) $0.10 per minute
    
Call Processing43.40.15.035Contact Center Pilot Number$12 per month
 43.40.15.032Contact Center Agent / Supervisor$17 per month
 43.40.15.009Call Data Custom Reporting$75 per service
    
Analog43.40.10.011eFax (send & receive faxes via email)$23 per month
 43.40.10.021eFax Secure (receive faxes via secure FTP server)$25 per month
 43.40.10.005Analog Line (incl. Fax)$37 per month
 43.40.10.026Closed Captioning Analog Phone (FCC Regulated)$37 per month
    
Services43.40.03.003Activate or Relocate a Phone Line$70 per service
 43.40.03.013Headset/Accessory Install$37.50 per service
 43.40.03.005Phone Disconnect$37.50 per service
 43.40.30.010Voicemail Disconnect$37.50 per service
 43.40.03.007Add one additional line to phone$37.50 per service
 43.40.03.009Add line Appearances (2 or more)$75 per service
 43.40.03.011Reserve Phone Number/Line$12 per month
 43.40.15.038Phantom Line$13 per month
    
CABLE TV   
 43.10.01.001Cable Television Service$12 per month
 43.10.01.004CATV Activation$50 per service
RADIO   
Handheld-Digital43.10.19.017Motorola XPR6500$19 per month
 43.10.19.018Motorola XPR6550$19 per month
    
General Accessories43.10.19.003Rapid Charger (multi) – Radio$8 per month
 43.10.19.004Motorola Headset$6 per month
NETWORK   
Hotspot43.10.19.024Sprint Hotspot w/3GB Data Service$10 per month
    
 43.10.06.001Data Port Activation (for existing wall jack)$50 per service
 43.10.06.016Data Port Re-Activation$37.50 per service
 43.10.06.017Data Port De-Activation$75 per service