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FREQUENTLY ASKED QUESTIONS

TEAMS CALLING - PHONE SERVICE

Microsoft Teams Calling is the new telecom service for the University of Central Florida that provides a centralized location to perform all the essential functions, such as calling, messaging, meetings, and other collaborative features.

Microsoft Teams Calls, commonly referred to as Voice over Internet Protocol (VoIP), lets you access phone services and make calls over the internet through Microsoft Teams. Teams Calling is part of Microsoft Teams. It is a replacement to the traditional VoIP phone system in use on the UCF Campus. Teams Calling gives users the flexibility to be mobile and access calling functionality from mobile devices, computers,  and the web.

In the Teams app: If your campus phone number is displayed in the Calls tab, you are already using Teams Calling for telephone service.

In the Skype for Business app: If the Dial tab appears, you are not yet switched to Teams Calling for telephone service.

Not all UCF Faculty and Staff accounts have telephone service. If you believe you should have phone service, but you do not see call options in either app, have your department submit a new Phone Services request.

Once moved to Teams Calling, all Calls and IMs will be sent to Teams. Skype for Business contacts will automatically be synced within 24-48 hours as well as any meetings that you have organized will automatically convert to Teams meetings.  Meeting participants who still use Skype for Business can connect to the meetings using the Skype web application.

Once your account is migrated, you will be able to make the same telephone calls in Microsoft Teams that you were authorized to make in Skype for Business. After the migration, a dial pad will also appear in your Microsoft Teams application. Additionally, your Microsoft Teams application will ring when you receive a call to your university-assigned telephone number.

Users should sign in with their NID@ucf.edu credentials and NID password. You will be prompted to authenticate using Duo Multi-Factor Authentication.

  1. Your direct extension is now tied to you through Teams and you can answer calls from your desk, a personal cell phone, or anywhere you log in to the Teams App.
  2. You will have the ability to search for campus users by name and call them via your Teams Phone, call into meetings by audio only, and transfer seamlessly between meetings and calls on your computer, mobile device, or Audiocodes deskphone.

If you are missing the dialpad on your desktop or mobile client after being migrated to Microsoft Teams Calling, it is recommended to restart your client to allow the changes to fully sync.

If you are still experiencing an issue after migration use this link to Report an Issue.  

Employees with access to Microsoft Teams are required to sign on using Duo MFA. For more information including instructions on enrolling in the MFA service, please use the resources provided on this page.

MFA: General Knowledge Base
Accessing services protected with MFA

No. After you are migrated to Teams Calling you will not be able to initiate a Skype for Business chat, call, or meeting. Your Skype for Business presence will show your Microsoft Teams presence and users will be able to send you a chat from their Skype for Business client to your Microsoft Teams client; but not vice-versa.
 

Until the university-wide upgrade is complete, we are recommending all users start using Microsoft Teams for all chats, conversations, and audio and video meetings, including one-to-one audio and video calls.

UCF uses Microsoft Teams Voice Over IP (VoIP) as a modern calling solution that replaces the old Skype for Business and Cisco telephone system. View this article for more information from Microsoft on how to set-up and use calls in Teams. 

Call a contact

  1. Click on the Calls icon.

  2. Under the Calls section, click on Contacts.

  3. Click on the call icon next to the contact of the person you want to reach.

Dial a number

Note: Over the dial pad, it is going to show your number. You can dial the 10 digit number (407-823-2000) or the 5 digit extension (3-2000) that you want to reach.

  1. Click on the Calls icon
  2. Click Dial a number.
  3. Enter the number of the person you want to reach by using the dial pad.
  4. Then select Call.

Teams Voice users will be able to use phone numbers they have to make and receive calls whether they are on campus, working remotely or on the go. By having this functionality it makes collaboration and communication unified all in one platform.

The monthly cost for Teams calling is $29.50 with a $70.00 initial setup cost. Voicemail for Teams Calling is an optional $9.50 monthly add-on. Deskphones not associated with a UCF NID will incure an additional monthly cost of $10.00 for an A5 license. To request Teams calling submit a Telecom Request through ServiceNow. You will be require to login with your NID and NID password.

Yes.  You can attend a free, online training course through Microsoft. Our current course, Teams Calling 100 Training will show you the basics of using the calling features in Microsoft Teams.

Sign up for the next available training:
Teams Calling 100 Training – Open to all UCF Faculty & Staff
Wednesday, November 10th 3:00PM
Link to register for the event

For more information, please visit the training webpage.

Your displayed number on Outlook or Microsoft Teams contact card, and the published number in the UCF Phonebook Directory can be updated by your authorized department or HR liaison by logging into the UCF Phonebook Change Manager application.

UCF Faculty and Staff can also submit a Phonebook Assistance Request to the UCF IT Support Center.

When you need to communicate and collaborate with people outside of UCF, you will need to be added as a guest in their that organization’s Microsoft Teams tenant; at this time you cannot do a peer to peer chat.

Once the Universities’ migration to Microsoft Teams Calling is complete, UCF will be able to start allowing federation with outside entities so you can find, call, chat, and set up meetings with people outside UCF who use Teams.

Once moved to Teams Calling, all calls and IMs will be sent to Teams. If you need to join a Skype for Business online meeting or see past conversations you can login to Skype for Business. All user’s meetings hosted in Skype for Business will automatically be updated to be a Teams meeting within 24-48 hours after they are migrated. UCF IT will announce the decommission of Skype for Business once all users have been migrated to Teams Calling.
Phones and Devices

Once your number is migrated to Microsoft Teams, your old Cisco or legacy Skype for Business Audiocodes desk phone will not be operational and will no longer have a dial tone. The only supported Audiocodes model compatible with Microsoft Teams voice is the Audiocodes C450 model.

Using Microsoft Teams Calls eliminates the need to be tied to a workspace or office location, phone and call functions are now anywhere that you login to Teams.  Deskphones may be purchased from UCF IT Telecom if your department requires a phone for your job.

Microsoft Teams has the ability to make and receive calls from anywhere and without add-on devices. However, headsets, headphones, or speaker devices can assist in call volume, clarity, or to provide enhanced call functionality in various office or mobile work settings. Departments can purchase Microsoft Teams-certified headsets and accessories from the Technology Product Center, or deskphones from UCF IT Telecommunications.

Yes, any headphones, speakers, or wireless earbuds that can be successfully connected to devices using Microsoft Teams can be used with Teams Calls. Personal devices may have connectivity issues, so Teams-certified devices are recommended.

Yes, Downloading and logging in to the Microsoft Teams mobile app will enable you to make and receive calls in Microsoft Teams in the application.

Call Functions

All calls will be managed through the “Calls button” in Microsoft Teams. You will receive a notification that you are being called through your Teams app and can choose to accept, deny, or forward the call.

Receive a call

A notification will appear on your Teams app.

  1. Click the option to receive or decline that call

If your department has requested voicemail for your phone service, in Microsoft Teams, under the calls tab, select the voicemail option to view voicemails and calls. Voicemails in Teams can be listened to or read through automatic voicemail transcription. You can check your voicemail anywhere that you are connected to Teams.

Yes, In Microsoft Teams Calls if you have an emergency, simply dial 911. Please remember to give your name and location to assist emergency services.

Yes, Microsoft Teams not only manages call settings but also offers call forwarding, call groups, and answering rules for simultaneous ring for internal calls only. You cannot forward or simultaneous ring to cell phones or non-UCF phone numbers.

Click here to learn more about setting up call forwarding and simultaneous ring on Microsoft Teams

LEARN MORE ABOUT TEAMS CALLING

Access Teams pages to learn more about the Microsoft Teams Calling features and phone service.

Telephone Service

Learn more about Teams Calling Service Offerings

Guides

View Guides for Teams Calling

FAQs

View Teams Calling Frequently Asked Questions

Knowledge Base

Find answers to common questions​

Request Training

UCF faculty and staff can access training for Microsoft Teams Calling