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University-wide upgrade to Microsoft Teams Calling

SCHEDULE

The migration to Microsoft Teams Calling will take place in two phases: a pilot testing phase and a mandatory migration. Please refer to the migration timeline below for more information.

  1. Summer through early Fall 2021: UCF IT Support Center and select internal UCF IT users will transition to Microsoft Teams Calling ahead of the university-wide migration.
  2. Starting Fall 2021 through Summer 2022: UCF IT Telecommunications will migrate all remaining Skype for Business users to Microsoft Teams Calling.
  3. Starting Fall 2022: UCF IT Telecommunications will begin to migrate Cisco desk phones to Microsoft Teams Calling.

Note: Until the university-wide upgrade is complete, please use Microsoft Teams for all chats, conversations, and audio and video meetings, including one-to-one audio and video calls. If you need to place or receive calls using a telephone number, please use Skype for Business.  

A more detailed timeline and additional information about the upgrade will be provided to your department.

When is my department migrating?

Phase 1 – Skype for Business to Teams Calling

Department Name

Duration

Start

Finish

Group 1

22 days

8/31/2021

9/20/2021

Group 2

27 days

9/21/2021

10/17/2021

Group 3

14 days

10/18/2021

10/31/2021

Department Name 

Duration 

Start 

Finish 

Training 

Agents 

UCF IT Support Center / OIR Classroom Support & UCF Downtown Zone Support

2 days 

10/24/2021 

10/25/2021 

10/18/2110:30-11:30PM 

10/18/21 12:30-1:30PM 

39 Agents 

UCF Online 

2 days 

12/2/2021 

12/3/2021 

11/17/21 10:00-11:30AM 

11/18/21 2:00-3:30PM 

26 Agents

 

Welcome Center – Operators 

2 days 

1/17/2022 

1/18/2022 

1/11/22 10:30-11:30AM 

1/11/22 2:00-3:30PM 

4 Agents

COVID Hotline 

2 days 

1/27/2022 

1/28/2022 

1/20/22 10:30-11:30AM 

1/20/22 2:00-3:30PM 

1/21/22 10:30-11:30AM  

16 Agents

Student Health Center – Cashier’s Office / Appointments / Behavior Health 

2 days 

1/27/2022 

1/28/2022 

1/20/22 10:30-11:30AM 

1/20/22 2:00-3:30PM 

1/21/22 10:30-11:30AM 

40 Agents

CAPS / Crisis Hotline 

2 days 

2/1/2022 

2/2/2022 

1/25/22 10:30-11:30AM 

1/25/22 2:00-3:30PM 

5 Agents 

Housing Administration 

2 days 

2/3/2022 

2/4/2022 

1/25/22 10:30-11:30AM 

1/25/22 2:00-3:30PM 

14 Agents

First Year Experience (FYE) 

2 days 

2/9/2022 

2/10/2022 

2/1/22 10:30-11:30AM 

2/1/22 2:00-3:30PM 

5 Agents

Webcourses 

2 days 

2/15/2022 

2/16/2022 

2/1/22 10:30-11:30AM 

2/1/22 2:00-3:30PM 

9 Agents

Pre-Health & Pre-Law Advising 

2 days 

2/16/2022 

2/17/2022 

2/11/22 10:30-11:30AM 

2/11/22 2:00-3:30PM 

2 Agents

CSD Clinic 

2 days 

2/22/2022 

2/23/2022 

2/11/22 10:30-11:30AM 

2/11/22 2:00-3:30PM 

2 Agents

Athletics Ticket Office 

2 days 

3/3/2022 

3/4/2022 

2/24/22 10:30-11:30AM 

2/24/22 2:00-3:30PM 

26 Agents

UCF Connect (Valencia West) 

2 days 

3/14/2022 

3/15/2022 

3/8/22 10:30-11:30AM 

3/8/22 2:00-3:30PM 

4 Agents

Graduate Studies 

2 days 

3/21/2022 

3/22/2022 

3/11/22 10:30-11:30AM 

3/11/22 2:00-3:30PM 

2 Agents

Nursing IT Support 

2 days 

3/30/2022 

3/31/2022 

3/11/22 10:30-11:30AM 

3/11/22 2:00-3:30PM 

9 Agents

Student Accounts & Collections Office 

2 days 

4/4/2022 

4/5/2022 

3/29/22 10:30-11:30AM 

3/29/22 2:00-3:30PM 

8 Agents

Financial Support Services 

2 days 

4/5/2022 

4/6/2022 

3/29/22 10:30-11:30AM 

3/29/22 2:00-3:30PM 

2 Agents

UCF Global 

2 days 

4/11/2022 

4/12/2022 

4/7/22 10:30-11:30AM 

4/7/22 2:00-3:30PM 

8 Agents

CECS Academic Affairs / Dean’s Office 

2 days 

4/12/2022 

4/13/2022 

4/7/22 10:30-11:30AM 

4/7/22 2:00-3:30PM 

5 Agents

Department Name 

Duration 

Start 

Finish 

UCF IT Support Center 

2 days 

10/24/2021 

10/25/2021 

Office of Instructional Resources Classroom Support 

2 days 

10/24/2021 

10/25/2021 

UCF Downtown IT Classroom Support 

2 days 

10/24/2021 

10/25/2021 

CAH – Flying Horse 

1 day 

11/8/2021 

11/8/2021 

CAH – Advising 

2 days 

11/9/2021 

11/10/2021 

CAH – English / History / Mod Lang Dept 

3 days 

11/15/2021 

11/17/2021 

UCF IT / InfoSec / Health IT

2 days 

11/17/2021 

11/18/2021 

CAH – Operations 

2 days 

12/1/2021 

12/2/2021 

UCF Online 

2 days 

12/2/2021 

12/3/2021 

CAH – Philosophy Dept 

2 days 

12/6/2021 

12/7/2021 

School of Performing Arts – Operations Design & Music 

3 days 

12/8/2021 

12/10/2021 

CAH – Women’s Study / Writing & Rhetoric 

2 days 

12/13/2021 

12/14/2021 

College of Medicine – Early Opt-In Groups 

2 days 

12/14/2021 

12/15/2021 

Department Name 

Duration 

Start 

Finish 

Activity and Service Fee Business Office 

2 days 

1/17/2022 

1/18/2022 

SDES – Admissions Services 

2 days 

1/17/2022 

1/18/2022 

CCIE – Grad Affairs and Faculty Excellence, Clinical Experiences, Facilities Operations, International & Special Programs, Parent’s Teach, Peer Services & Advising, Psychology 

3 days 

1/18/2022 

1/20/2022 

CCIE – Morgridge International Reading Center 

2 days 

1/18/2022 

1/19/2022 

CCIE – Florida Center for Students with Unique Abilities 

2 days 

1/18/2022 

1/19/2022 

Undergraduate Studies Experiential Learning 

2 days 

1/19/2022 

1/20/2022 

CCIE – Project Harmony, LEAD Scholars Academy 

2 days 

1/20/2022 

1/21/2022 

CCIE – Educational Leadership, Learning Sciences and Research, STLL Operations, Student Services 

2 days 

1/24/2022 

1/25/2022 

CCIE – Kinesiology and Physical Therapy (ED & TA) 

2 days 

1/24/2022 

1/25/2022 

Toni Jennings Exceptional Educational Institute 

2 days 

1/24/2022 

1/25/2022 

Center for Community Schools 

2 days 

1/25/2022 

1/26/2022 

UCF Business Services & Print Shop 

2 days 

1/26/2022 

1/27/2022 

Student Health Services 

2 days 

1/27/2022 

1/28/2022 

CHP – School of Social Work 

2 days 

1/31/2022 

2/1/2022 

Counseling and Psychological Services (CAPS) 

2 days 

2/1/2022 

2/2/2022 

SDES – Student Disability Services, Office of Student Rights and Responsibilities 

2 days 

2/2/2022 

2/3/2022 

SDES – Housing & Residential Life (HAB, OSC, LC65, N102, N157, N159 H109, Rosen College, Convocation Center) 

2 days 

2/3/2022 

2/4/2022 

SDES – Housing & Residential Life (Union West) 

2 days 

2/7/2022 

2/8/2022 

SDES – Wellness & Health Promotion Services 

2 days 

2/8/2022 

2/9/2022 

SDES – First Year Experience, FCSUA, Project BEST, Prime STEM, Upward Bound 

2 days 

2/9/2022 

2/10/2022 

School of Public Administration 

2 days 

2/10/2022 

2/11/2022 

SDES – Office of Student Success, Registrar, Associate VP’s Office, Student Government Laison, Financial Aid 

2 days 

2/14/2022 

2/15/2022 

CCIE – Center for Higher Education Innovation 

2 days 

2/14/2022 

2/15/2022 

The Center for Distributed Learning 

2 days 

2/15/2022 

2/16/2022 

UCF Webcourses 

2 days 

2/15/2022 

2/16/2022 

UCF Libraries 

2 days 

2/15/2022 

2/16/2022 

UCF Career Services and Experiential Learning 

2 days 

2/15/2022 

2/16/2022 

CCIE – Institute of Government Archives 

2 days 

2/15/2022 

2/16/2022 

Knights Vision Project, Ramp Operations, Knights Major Exploration and Transition Center, Interdisciplinary Studies, Pre-Health & Pre-Law Advising 

2 days 

2/16/2022 

2/17/2022 

WUCF 

2 days 

2/17/2022 

2/18/2022 

SDES – Multicultural Academic & Support Services 

2 days 

2/21/2022 

2/22/2022 

CCIE – Kinesiology and Physical Therapy Operations (Research Park), Undergraduate Affairs 

2 days 

2/21/2022 

2/22/2022 

COHPA – Operations & Dean’s Office, Communicative Disorders 

2 days 

2/21/2022 

2/23/2022 

CCIE – Kinesiology and Physical Therapy Operations (COHPA), Pre-Clinical Sciences 

2 days 

2/23/2022 

2/24/2022 

Office of Undergraduate Studies 

2 days 

2/24/2022 

2/25/2022 

Facilities and Safety VP Offices 

2 days 

2/28/2022 

3/1/2022 

Department Name 

Duration 

Start 

Finish 

College of Medicine (Main Education Building) 

3 days 

3/2/2022 

3/4/2022 

Lake Nona Cancer Center 

2 days 

3/3/2022 

3/4/2022 

Athletics Ticket Office 

2 days 

3/3/2022 

3/4/2022 

Animal Research Facility 

2 days 

3/5/2022 

3/6/2022 

Burnett School of Biomedical Sciences 

3 days 

3/6/2022 

3/8/2022 

UCF Health (Quadrangle & Gateway) 

2 days 

3/8/2022 

3/9/2022 

Math Department 

2 days 

3/9/2022 

3/10/2022 

Distributed Learning – Accounting 

2 days 

3/10/2022 

3/11/2022 

Distributed Learning 

2 days 

3/14/2022 

3/15/2022 

UCF Connect 

2 days 

3/14/2022 

3/15/2022 

UCF Human Resources 

2 days 

3/15/2022 

3/16/2022 

Environmental Health & Safety 

2 days 

3/16/2022 

3/17/2022 

Nanocenter Technology Center 

2 days 

3/17/2022 

3/18/2022 

Graduate Studies 

2 days 

3/21/2022 

3/22/2022 

Office of Research 

3 days 

3/22/2022 

3/24/2022 

Institutional Knowledge Management 

2 days 

3/24/2022 

3/25/2022 

Anthropology / Sociology Dept. 

2 days 

3/28/2022 

3/29/2022 

Political Science Dept. 

2 days 

3/29/2022 

3/30/2022 

College of Nursing 

2 days 

3/30/2022 

3/31/2022 

Constituent Relations 

2 days 

3/30/2022 

3/31/2022 

Finance and Accounting 

2 days 

4/4/2022 

4/5/2022 

Student Accounts 

2 days 

4/4/2022 

4/5/2022 

Academic Program Quality 

2 days 

4/4/2022 

4/5/2022 

Center of Autism Students 

2 days 

4/5/2022 

4/6/2022 

UCF IT Financial Support Services 

2 days 

4/5/2022 

4/6/2022 

Rosen College of Hospitality Management 

2 days 

4/6/2022 

4/7/2022 

Institute for Simulation & Training (IST) 

2 days 

4/6/2022 

4/7/2022 

Chemistry Dept. 

2 days 

4/7/2022 

4/8/2022 

UCF Global 

2 days 

4/11/2022 

4/12/2022 

College of Engineering & Computer Science – IT Support / Research Programs / Diversity & Inclusion / Academic Affairs 

3 days 

4/12/2022 

4/14/2022 

Civil Engineering 

2 days 

4/14/2022 

4/15/2022 

College of Sciences 

2 days 

4/18/2022 

4/19/2022 

Executive Development Center 

2 days 

4/19/2022 

4/20/2022 

Florida Interactive Entertainment Academy / Legal Studies / Student Affairs / Library Operations / Film Dept (UCF Downtown) 

3 days 

4/19/2022 

4/21/2022 

Film Dept (Nicholson School) 

2 days 

4/21/2022 

4/22/2022 

Forensic Science Dept / STEM Center / Lou Frey Institute / Institute for Economic Competitiveness / ISTEM 

2 days 

4/25/2022 

4/26/2022 

Physics Dept 

2 days 

4/26/2022 

4/27/2022 

UCF Restores 

2 days 

4/27/2022 

4/28/2022 

Statistics Dept 

2 days 

4/28/2022 

4/29/2022 

Electrical Engineering Dept 

2 days 

5/2/2022 

5/3/2022 

Computer Science Dept 

2 days 

5/3/2022 

5/4/2022 

Industrial Engineering and Management Dept 

2 days 

5/4/2022 

5/5/2022 

Mechanical and Aerospace Engineering 

2 days 

5/5/2022 

5/6/2022 

College of Business – 1st Floor (BA1 & BA2) 

2 days 

5/9/2022 

5/10/2022 

College of Business – 2nd Floor (BA1 & BA2) 

2 days 

5/10/2022 

5/11/2022 

College of Business – 3rd Floor (BA1 & BA2) 

2 days 

5/11/2022 

5/12/2022 

College of Business – 4th Floor (BA1) 

2 days 

5/12/2022 

5/13/2022 

Honors College 

2 days 

5/16/2022 

5/17/2022 

Biological Sciences Dept 

2 days 

5/17/2022 

5/18/2022 

Criminal Justice Dept / Pre-Clinical Sciences Dept 

2 days 

5/18/2022 

5/19/2022 

ROTC 

2 days 

5/19/2022 

5/20/2022 

Student Unions Operations 

2 days 

5/23/2022 

5/24/2022 

The College of Optics of Photonics 

2 days 

5/24/2022 

5/25/2022 

UCF Parking Services 

2 days 

5/25/2022 

5/26/2022 

Academic Affairs Business Center 

2 days 

5/31/2022 

6/1/2022 

Facilities & Safety 

3 days 

6/1/2022 

6/3/2022 

Department Name

Duration

Start

Finish

Facilities & Safety

3 days

6/1/2022

6/3/2022

Rec and Wellness

2 days

6/6/2022

6/7/2022

University Relations / General Counsel

2 days

6/7/2022

6/8/2022

University Audit

2 days

6/8/2022

6/9/2022

SDES – VP Operations

2 days

6/9/2022

6/10/2022

Space Administration / University Compliance & Ethics / Risk Management

2 days

6/9/2022

6/10/2022

Operational Excellence / Diversity & Inclusion / Office of Institutional Equity

2 days

6/13/2022

6/14/2022

Academic Affairs VP Office / Analytics & Integrated planning / Assistant Provost’s Office / BOT Operations

2 days

6/14/2022

6/15/2022

Faculty Excellence

2 days

6/15/2022

6/16/2022

President’s Office Operations

2 days

6/16/2022

6/17/2022

UCF Foundation / Alumni Relations

2 days

6/20/2022

6/21/2022

Health Management Informatics / HMI IT

2 days

6/21/2022

6/22/2022

Facilities & Safety

3 days

6/1/2022

6/3/2022

Rec and Wellness

2 days

6/6/2022

6/7/2022

University Relations / General Counsel

2 days

6/7/2022

6/8/2022

University Audit

2 days

6/8/2022

6/9/2022

SDES – VP Operations

2 days

6/9/2022

6/10/2022

Space Administration / University Compliance & Ethics / Risk Management

2 days

6/9/2022

6/10/2022

Operational Excellence / Diversity & Inclusion / Office of Institutional Equity

2 days

6/13/2022

6/14/2022

Academic Affairs VP Office / Analytics & Integrated planning / Assistant Provost’s Office / BOT Operations

2 days

6/14/2022

6/15/2022

Faculty Excellence

2 days

6/15/2022

6/16/2022

President’s Office Operations

2 days

6/16/2022

6/17/2022

UCF Foundation / Alumni Relations

2 days

6/20/2022

6/21/2022

Health Management Informatics / HMI IT

2 days

6/21/2022

6/22/2022

Department Migration: All numbers on Skype for Business will be moved to Microsoft Teams Calling based on a department-by-department approach.

  1. Schedule Migration: UCF IT will reach out to your department liaison and IT Business Relationship Manager to advise of the scheduled change.
  2. Visit Building Location: UCF IT will visit each building based on the schedule provided to your department.
  3. Move to Microsoft Teams Calling: Our support teams will move your UCF numbers that have not migrated.
  4. Install and replace legacy equipment: If your department previously purchased an Audiocodes deskphone from UCF IT Telecommunications for Skype for Business, the phone will be replaced with a new desk phone that is compatible with Microsoft Teams. Note: Some users may already have a compatible desk phone installed. Your UCF phone number will be migrated after close of business from Skype for Business to Microsoft Teams Calling. The following morning UCF IT will remove the legacy Audiocodes desk phone and assist with any login issues.
Phase 2 – Cisco Deskphones to Teams Calling

To be announced…

For more information, please visit the frequently asked questions.

LEARN MORE ABOUT TEAMS CALLING

Access Teams pages to learn more about the Microsoft Teams Calling features and phone service.

Telephone Service

Learn more about Teams Calling Service Offerings

Guides

View Guides for Teams Calling

FAQs

View Teams Calling Frequently Asked Questions

Knowledge Base

Find answers to common questions​

Request Training

UCF faculty and staff can access training for Microsoft Teams Calling