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What's Changed?

As some point during Summer 2023 through Fall 2023, your email changed as part of the Student Email Migration project. You should no longer be using your Knights Email for any purposes and instead should be using your account as your primary source for all official UCF communications.

You can access the new webmail portal by visiting

All existing and active students have had their email account disabled and should be using their new account. Emails, calendars and contacts should have been migrated to the new account. Forwarding will be enabled to automatically redirect messages until the end of the year. The email account will be used by all official UCF communications.

New Tools for Faculty and Student Collaboration

Now that students have an email account, it’s easier for faculty and students to collaborate using Teams!

Downloading Microsoft Authenticator from the Apple App Store on an iPhone with a desktop computer in the background

Microsoft Authenticator

Have you downloaded the Microsoft Authenticator app? Click below for step-by-step instructions on how to use MS Authenticator to securely sign in to your UCF email and Webcourses (Canvas).

Step-by-Step PDF
Examples of users with different statuses set in Microsoft Teams

Microsoft Teams: Status

With Microsoft Teams, you can easily set your availability, tweak its duration and even set Out of Office messages right in the app! Use the Teams status indicator to quickly see if a student, staff or faculty member is ready for a chat or call.

Teams Status Step-by-Step Guide


UCF has seen its last new @knights email account!

Email Aliases

Students are now able to request that a new Student Email alias be created for their Student Email account!

For support on how to create a Student Email alias, please review the Knowledge Base article. Submit your request by clicking the applicable button below:


How to Sign in to Your Student Email

Our team has created a valuable resource, providing easy step-by-step instructions on how to log into your new student email account.

We highly encourage you to download and distribute this guide to anyone that you think would benefit from it. Feel free to print it as a handout, share it on social media or send it via email.



Having trouble logging into your new student email?

PLEASE NOTE: Do not sign into your new email account until you have received a confirmation email in your Knights Mail inbox from notifying you that your email has officially moved over.


From Summer 2023 through the beginning of Fall 2023, all students’ email addresses were migrated.

Your emails, calendars and contacts should have moved automatically. Microsoft Teams data did not move automatically. Email forwarding will automatically be enabled through the Fall 2023 semester.

You will need to complete the tasks outlined in the migration checklist. We also ask that you please sign into your new account as soon as possible, if you have not already, and ensure your mail data has transferred successfully.

As part of the benefits to this migration, you now have more options for collaborating with your professors and classmates. You can find more information on collaborating in the How To section.

Students had their emails, calendars and contacts migrated over to a new account to improve the collaborative experience between other students, staff and faculty. Messages sent to accounts will automatically be forwarded to the new accounts through the Fall 2023 semester.

Students can change their default sending address – the email name that appears when sending an email – by late August/early September. Additional communications will be shared once this process becomes available.

Student names and contact information will be listed in the Outlook Global Address List. Faculty/Staff and other students will be able to search for student contact info directly in Outlook.

All emails sent to the email will be forwarded to your account through the Fall 2023 semester, giving you time to switch the email address linked to your accounts.

The email will be used for all official university communications.

Mail will be forwarded from accounts to the accounts through the Fall 2023 semester.

Active students will no longer be able to access their email account now that the migration is completed.

Yes, if you are about to graduate or if you have recently graduated and have taken classes in the last three semesters, your Knights Email moved to your new email

There is no difference between the two terms. “Student Email” was traditionally used to refer to Knights email. “UCF Email” has been used when referring to the new email accounts students will be migrating to.

Going forward, the terms will be synonymous when referring to the email account used for all official UCF communications for students, staff and faculty.

This error means you have attempted to access Webcourses with a previously signed in user account that is not your NID (e.g., your Knights email account). Only your NID and not your Knights email account has access to Webcourses. Please visit the following KB article for further information.

There is a known issue in the Teams iOS version that shows the legal first name instead of the preferred first name for group chat participants. Microsoft is aware of the issue and they are working on a fix for the issue. At this time they do not have a timeline for the resolution.

Please review this Knowledge Base article to stay current with this issue. If you are experiencing this issue, please submit a ticket and include screenshots, if possible. Tickets can be routed to the O365 Unified Communications Team.

O365 Email accounts will be available to students from the time they are accepted to UCF, through graduation. After graduation or the completion of the final enrolled semester, O365 Email access will remain active according to the following guidelines: one year for standard graduates and three years for international students.

Encountering issues with your account?

— Click To Contact IT Support —

Phone: 407.823.5117

Service Ticket: Click Here
For project feedback, click here to fill out our form. If you have any specific project-related questions regarding how the project will impact your role at UCF, email us at for a direct response.