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What's Changed?

  • All faculty/staff can access the students’ new email addresses from within the Outlook global address list (GAL). This availability still falls under FERPA protection.
  • All faculty/staff and students can collaborate via shared OneDrive files instead of reverting to Google Docs, Dropbox, etc.
  • All faculty/staff can use Microsoft Teams with students for classroom instruction. This includes adding students to Teams Channels or inviting them to Teams Meetings/Webinars.
  • Webcourses/Canvas directory will be synced with the Outlook GAL and emails sent via Webcourses/Canvas will be forwarded accordingly.
  • Additional collaboration details to come!
  • All faculty/staff that are active students have had their email merged with their account. They will no longer have access to their email account. Emails from the Knights email were moved to a folder called “Knights Mailbox” in their email box. Knights Email will be forwarded to their email account for a period of time.
  • The future of Knights email accounts for non-active former students is still being considered.

New Tools for Faculty and Student Collaboration

Now that students have an email account, it’s easier for faculty and students to collaborate using Teams!

Examples of Praise in Microsoft Teams

Microsoft Teams: Praise

Did you know that Microsoft Teams offers an internal application to share and keep track of recognition and kudos? This app is called “Praise” and is a great tool for faculty to engage with students within their classroom Teams Channel.

Step-by-Step PDF Video Instructions
Examples of users with different statuses set in Microsoft Teams

Microsoft Teams: Status

With Microsoft Teams, you can easily set your availability, tweak its duration and even set Out of Office messages right in the app! Use the Teams status indicator to quickly see if a student, staff or faculty member is ready for a chat or call.

Teams Status Step-by-Step Guide


UCF has seen its last new @knights email account!

Email Aliases

Students are now able to request that a new Student Email alias be created for their Student Email account!

For support on how to create a Student Email alias, please review the Knowledge Base article. Submit your request by clicking the applicable button below:


How to Sign in to Your Student Email

Our team has created a valuable resource, providing easy step-by-step instructions on how to log into your new student email account.

We highly encourage you to download and distribute this guide to anyone that you think would benefit from it. Feel free to print it as a handout, share it on social media or send it via email.



What You Need To Do

Student rosters in the Fall 2023 semester reflect the new student email addresses, as will email forwarding from Webcourses/Canvas.

If you collaborate with students using Microsoft Teams or third-party tools (such as Dropbox or Google Docs), you will need to re-invite the students with their new email addresses to collaborate. You will also need to update any managed mailing lists that include Knights Mail addresses to students’ new address on email marketing services – such as My Emma, Mailchimp, SendGrid etc.

Because active students will no longer use the email, we recommend replacing any mention of “Knights mail” with UCF email in any communications, documents or webpages to mitigate potential confusion. This includes but is not limited to, course syllabi, instructional documents and other materials.

More information will be uploaded to this website and communicated in the coming months. Please keep an eye out for new website content and emails mentioning the Student Email Migration Project to stay informed.


All active students’ email addresses were migrated to a new account.

To improve communication and collaboration between students, faculty and staff at UCF. This process also enhances platform security, governance and administration.

If you collaborate with students using third-party collaboration tools such as Drobox or Google Docs, you will need to re-invite the students by using their new email addresses to collaborate. Or, you may use OneDrive documents for easier, streamlined collaboration.

There will be no changes to faculty/staff email unless the current faculty/staff member is also a student, or they have a email account. Those with a current student status will have their student mailbox, calendar and contacts merged with their employee email account and will begin receiving student emails to their account.

All students will have access to faculty and staff email addresses from the Outlook global address lookup to enhance collaboration. This information is still protected by FERPA.

All emails sent to the email will be forwarded to your account, giving you time to switch the email address linked to your accounts.

Students can change their default sending address – the email name that appears when sending an email – by October. Additional communications will be shared once this process becomes available.

Mail will be forwarded from accounts to the accounts through the Fall 2023 semester.

There is no difference between the two terms. “Student Email” was traditionally used to refer to Knights email. “UCF Email” has been used when referring to the new email accounts students will be migrating to.

Going forward, the terms will be synonymous when referring to the email account used for all official UCF communications for students, staff and faculty.

O365 Email accounts will be available to students from the time they are accepted to UCF, through graduation. After graduation or the completion of the final enrolled semester, O365 Email access will remain active according to the following guidelines: one year for standard graduates and three years for international students.

Encountering issues with your account?

— Click To Contact IT Support —

Phone: 407.823.5117

Service Ticket: Click Here
For project feedback, click here to fill out our form. If you have any specific project-related questions regarding how the project will impact your role at UCF, email us at for a direct response.