Microsoft Teams Calling

Eligibility Guidelines for a Deskphone

1. Users who have specific ADA requirements where portable headsets or speakers cannot be used.
2. Shared phone lines staffed by more than one individual or multiple student workers. (including common area lines, lobby phones, shared staff offices, business and staff spaces)  
3. Phones in front desk or reception areas where 5-digit extension calls are the main method of communication. 
4. Outside vendors and UCF dotcom customers who do not qualify for a Microsoft Teams license (i.e., security concerns allowing vendors to use a Teams soft client)
5. Individuals who do not have a computer/computer equipment with the ability to connect a speaker and microphone, or headset/portable speaker. 
6. Outdated computer equipment that does not support the Microsoft Teams platform. 
7. Common area spaces that host guest or visitor phone lines. 
8. Office locations or high traffic areas where headsets cannot be secured or locked in an office or desk/cabinet. 
9. Offices, Labs and spaces requiring security compliance.
10. Police Department and Emergency Operations Centers requiring CJIS compliance, and their supporting staff and facilities.
11. Athletics events or campus special events requiring space rentals or reservations.
12. Health Facilities and locations requiring HIPPA compliance for medical personnel.
13. Campus Executive Leadership or VIP areas designated by department Managers, Deans or Directors.

Equipment Recommendations for Individual Use
 
The recommended configuration for Teams calls for individuals is a laptop or desktop computer, cell phone, tablet, or other mobile device, with the Teams application installed. To make and receive calls in Teams, computer equipment must have a speaker and microphone. Using a connected (wired or wireless) portable headset or speaker may also be used to make and receive Teams calls. Both UCF and Microsoft strongly discourage the use of a traditional deskphones with Microsoft Teams as it reduces mobility and flexibility for individuals, as well as it limits the ability of individuals to leverage many of the additional features available via the full Teams application.

Handset Installation 

Due to the physical connectivity of deskphone equipment, Teams-certified handsets must be hard wired through an active powered internet port. Only Teams-certified handsets procured through UCF IT Telecommunications will be supported on the UCF network. Unapproved handsets will not be supported on Microsoft Teams calls.