Virtual Server

DESCRIPTION

This service provides monthly support and administration of a VMware virtual server running a supported operating system. Configuration changes will be handled as requested.

FUNCTIONALITY LIST

• VM will be hosted in UCF IT datacenter.
• Customer will be provided access to manage VM power operations and attach media via the vSphere client in the UCF IT RemoteApp farm.
• Customer will also be provided access via RemoteDesktop connection.
• VM will reside on a secure network with no internet access. Any external access to VM must be requested through Network Services.

TECHNICAL SPECIFICATIONS

Virtual server will be housed on a VMware Sphere production cluster maintained by UCF IT. Standard configuration of a VM includes 40GB C:\ drive, 6GB P:\ (Pagefile) drive, up to 4GB of RAM, and access to 1 vCPU (RAM and vCPU can vary depending on requirements.). Server will be provisioned from a standard template provided by UCF IT. Disk space will be hosted on UCF IT’s storage array.

INCLUDED SERVICE COMPONENTS

Included is the support of the hosted server, the services that are exclusive to
the OS, and the server’s ongoing functionality. Also included is the monitoring and
patching of hardware and OS-level components. This does not include
application/website administration, external storage, backup services, and third-party
application/operating system troubleshooting.

Operating Systems Supported

• Windows 2012
• Windows 2016
• Linux
• Unix

OPTIONAL SERVICE COMPONENTS

N/A