February 20, 2019
Estimated Price $17 (updated 7/1/19) Price Terms Per Service Recurring Monthly Setup Fee $70 DESCRIPTION A contact center supervisor is an active directory authenticated user of Cisco Agent Desktop which is a Microsoft Windows-based client application that provides agents with a full-featured user interface for managing their calls and work state directly from their desktops using supported Cisco Unified IP Phones. FUNCTIONALITY LISTSoftware only TECHNICAL SPECIFICATIONSN/A INCLUDED SERVICE COMPONENTS – OVERVIEW: Call Control including: Inbound…
January 29, 2019
Estimated Price $2 Price Terms Per Service Recurring Monthly Setup Fee $37.50 DESCRIPTION Off-Campus Call forwarding lets you forward your calls to a landline or mobile number outside of UCF. FUNCTIONALITY LISTSoftware only TECHNICAL SPECIFICATIONSSoftware only INCLUDED SERVICE COMPONENTS – OVERVIEW:N/A OPTIONAL SERVICE COMPONENTS – OVERVIEW:N/A Request this service Authorized Customers All UCF departments, direct service organizations, and private vendors/companies that provide support services to the University Service Availability Locations All UCF campuses and Research…
January 29, 2019
Estimated Price $13 (updated 7/1/19) Price Terms Per Service Recurring Monthly Setup Fee $70 DESCRIPTION Phantom Line virtual device can receive multiple, simultaneous calls for application-controlled redirection. FUNCTIONALITY LIST Route Point for voice call routing for Phantom Line. TECHNICAL SPECIFICATIONSSoftware only INCLUDED SERVICE COMPONENTS – OVERVIEW:N/A OPTIONAL SERVICE COMPONENTS – OVERVIEW:N/A Request this service Authorized Customers All UCF departments and Direct Service Organizations Service Availability Locations All UCF campuses and Research Park Service Owner Unified…
January 29, 2019
Estimated Price $0 Price Terms Per Service Recurring Monthly Setup Fee $75 DESCRIPTION Call Data Custom report provided monthly. Data can consist of all incoming and outgoing calls. Data also consists of charges incurred by department. FUNCTIONALITY LISTSoftware only TECHNICAL SPECIFICATIONSSoftware only INCLUDED SERVICE COMPONENTS – OVERVIEW:Monthly report of call data. OPTIONAL SERVICE COMPONENTS – OVERVIEW:N/A Request this service Authorized Customers All UCF departments, direct service organizations, and private vendors/companies that provide support services to…
January 29, 2019
Estimated Price $17 (updated 7/1/19) Price Terms Per Service Recurring Monthly Setup Fee $70 DESCRIPTION A contact center supervisor is an active directory authenticated user of Cisco Agent Desktop which is a Microsoft Windows-based client application that provides agents with a full-featured user interface for managing their calls and work state directly from their desktops using supported Cisco Unified IP Phones. FUNCTIONALITY LISTSoftware only TECHNICAL SPECIFICATIONSN/A INCLUDED SERVICE COMPONENTS – OVERVIEW:Call Control including: Inbound Calls…
