Contact Center Pilot
Phone – Voice Features
UCF IT Telecommunications
The Cisco Unified CM call queuing feature provides the capability for queuing the incoming callers to a hunt pilot number. With this option enabled, callers to the hunt pilot can be put in queue to wait for an available agent that is configured as a hunt member to answer the call. Callers receive an initial greeting announcement when they first enter the queue, and they hear periodic announcements while they are in queue. When an agent becomes available, the call is taken out of the queue and answered by the agent.
INCLUDED SERVICE COMPONENTS – OVERVIEW:
Route Point trigger for voice call routing for Contact Center.
OPTIONAL SERVICE COMPONENTS – OVERVIEW:
|Nonrecurring Charge (setup)
|SIGNED SLA REQUIRED
All UCF departments, direct service organizations, and private vendors/companies that provide support services to the University.
SERVICE AVAILABILITY LOCATIONS
Orlando campus, UCF occupied buildings in the Central Florida Research Park, Rosen College campus, and the UCF Medical campus at Lake Nona.