InformaCast IP Paging and Emergency Notification System

InformaCast IP Paging and Emergency Notification System SERVICE CATEGORY Phone – Voice Features SERVICE UNIT UCF IT Telecommunications DESCRIPTION InformaCast is a software solution that transforms devices on your network into a powerful system for IP paging and emergency alerting. It integrates easily with Cisco phones overhead speakers, strobes, panic buttons, and more to increase …

Contact Center Supervisor

Contact Center Supervisor SERVICE CATEGORY Phone – Voice Features SERVICE UNIT UCF IT Telecommunications DESCRIPTION A contact center supervisor is an active directory authenticated user of Cisco Agent Desktop which is a Microsoft Windows-based client application that provides agents with a full-featured user interface for managing their calls and work state directly from their desktops …

Contact Center Menu/Sub Menu

Contact Center Menu/Sub Menu SERVICE CATEGORY Phone – Voice Features SERVICE UNIT UCF IT Telecommunications DESCRIPTION Menu or Sub Menu in Contact Center system. Options to direct callers to specific messages and other numbers. FUNCTIONALITY LIST Software only.   TECHNICAL SPECIFICATIONS N/A INCLUDED SERVICE COMPONENTS – OVERVIEW: N/A OPTIONAL SERVICE COMPONENTS – OVERVIEW: N/A ESTIMATED …

Contact Center Call Processing

Contact Center Call Processing SERVICE CATEGORY Phone – Voice Features SERVICE UNIT UCF IT Telecommunications DESCRIPTION Call processing in the Cisco Contact Center system.  Used with call handlers and menus to redirect callers to pre-recorded messages, extensions, and options. FUNCTIONALITY LIST Software Only   TECHNICAL SPECIFICATIONS N/A INCLUDED SERVICE COMPONENTS – OVERVIEW: Call Control including: …