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Cisco VoIP – Basic Functions

OVERVIEW

Refer to the information below to learn how to perform basic functions with your Cisco phone. The following instructions refer to a variety of buttons on your Cisco phone. To familiarize yourself with these buttons, refer to the appropriate Cisco VoIP phone guide.

*Note: For a printable/downloadable version of these instructions, download the Cisco VoIP Phone Quick Reference Guide(PDF).

Place a Call

Use any of the following approaches to place a call:

  • Lift the handset and enter a number (dial 8 for an outside line if calling an off-campus number)
  • Press an (unlit) Session button on the right side
  • Press the New Call soft key
  • Press the (unlit) Headset or Speakerphone button.

End a Call

To end a call, use one of the following options:

  • Replace the handset
  • Press the Release button
  • Press the End Call soft key
  • Press the (lit) Headset or Speakerphone button.

Answer a Call

Use any of the following approaches to answer a call:

  • Lift the handset
  • Press the flashing amber Session button on the right side
  • Press the Answer soft key
  • Press the (unlit) Headset or Speakerphone button

Forward All Calls

To forward all calls:

  1. Press the Forward All soft key.
  2. Choose where to forward your calls:
    • Forward to voicemail: Press the Messages button
    • Forward to inside number: Enter the 5-digit internal extension
    • Forward to outside local number: Enter 9 plus the 10-digit number
    • Forward to outside long-distance number (in US): Enter 9 plus 1 plus the 10-digit number
  3. Look for the Forward All icon to verify call forwarding.
  4. Cancel forwarding by pressing the Forward Off soft key.

Set up a Conference Call

  1. From an active call (not on hold) press the Conference button – the active party is placed on hold.
  2. Call the second party
  3. When the second party answers, press the Conference button again to join all parties
  4. Repeat these steps if you wish to add more people to the conference call

Transfer a Call

  1. From an active call (not on hold), press the Transfer button
  2. Call the transfer recipient
  3. Press the Transfer button or the Transfer soft key (before or after the party answers). The transfer is complete. Confirmation displays on your phone screen.

Voicemail

New message indicators:

  • A solid red light on your handset.
  • A voicemail icon next to the line label and session button  (may include message count)

Listen to voice messages:

  1. Press the Messages button or call one of the voicemail pilot numbers:
    407-823-1111 (Cisco Unity)
    407-823-4411 (Exchange Unified Messaging)
  2. Enter your PIN number and press the # key.
    • Press 1 to hear NEW messages
    • Press 2 to SEND a message
    • Press 3 to REVIEW old messages

Dialing Plan

Main Campus: 2-xxxx or 3-xxxx (2 or 3 and the last four digits)
Lake Nona: 6-xxxx (6 and the last four digits)
Rosen College: 3-8xxx (3, 8 and the last three digits)
Brevard Regional Campus: 50-xxxx (50 and the last four digits)
UCF Downtown or Florida Interactive Entertainment Academy: 5-xxxx (5 and the last four digits)

Dialing plan for Non-UCF Numbers
Local: 9 plus the ten digit number; 9-407-xxx-xxxx or 9-321-xxx-xxxx
Long Distance (if added to plan): 9-1-Area Code-xxx-xxxx

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