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Your computer software is capable of making calls to 911; however, because Skype for Business phone service will not work in the event of a power outage, network outage or IT service outage, you should use your cell phone to make emergency calls while on campus.

When you are phone enabled, you will start to see your location automatically appear in the Skype for Business interface below your name. This is an automatic setting designed so that emergency responders will know your general location if you call 911 from your work number.

What you will notice when on the UCF wired network:

  1. When on wired connected, it will change to a specific location, which will be highly abbreviated.
  2. The location will show Building Number, Building Abbreviation and in some areas which floor you are on.

How to choose not to show others on Skype for Business your location:

You can choose not to show your location to others at UCF, however this information will always be transmitted to 911 services. To do this:

  1. Click the drop-down arrow beside your location.
  2. Deselect Show Others My Location.

What to do if your location is inaccurate:

If your location is inaccurate, please notify UCF IT Telecommunications by submitting a Service-Now ticket, or by contacting the UCF IT Service Center at 407-823-5117.

What you will notice when off of campus or connected VPN:

If you are off campus and/or using UCF’s VPN service, you will not see an automatic location. Instead, below your name you will see a red X and will be prompted to enter your location.

What to do in the case of a service outage:

In the event of an IT-related service outage and there is an emergency situation, your 911 call will not go through. For this reason, your cell phone should be your primary method for emergency calls while on campus.