Microsoft Premier Support Services

DESCRIPTION
The College/Department IT staff will be able to work directly with a Microsoft support
engineer on an hourly basis. Each college or department may designate one person to
have the ability to call in directly to Microsoft Premier Support to open cases.
Support will be available at two levels: level B and level C.
Level B (active) – College/Department IT staff should be available and willing to work
through the case by phone with Microsoft engineers until the case is resolved.
Level C (passive) – College/Department IT staff can work with Microsoft engineers
either by phone or by email to resolve issues.

Chargeback will be incurred for each case at the posted rate along with a $50
administrative fee.

FUNCTIONALITY LIST
N/A

TECHNICAL SPECIFICATIONS
N/A

INCLUDED SERVICE COMPONENTS – OVERVIEW:
N/A

OPTIONAL SERVICE COMPONENTS – OVERVIEW:
N/A