DNS Services

DESCRIPTION
The Domain Name System (DNS) translates Internet domain names into a numeric
TCP/IP address. DNS makes using TCP/IP-based applications much more user-friendly
by enabling users to specify network locations by name rather than TCP/IP number.
There are multiple DNS servers throughout the university environment supporting
department level functions.

FUNCTIONALITY LIST
Manage enterprise Windows-based DNS services and administer DNS databases.
Provide escalated level of support for departmental DNS administrators. Assist with
UCF IT Windows-based DNS administration (UCF1, UCF2, UCF3). Diagnose DNS
problems and offer assistance with security breach incidents. Provide after-hours
support for university DNS services.

TECHNICAL SPECIFICATIONS
UCF1 – Dell 2950
UCF2 – Dell 2950
UCF3 – Virtual Machine

INCLUDED SERVICE COMPONENTS – OVERVIEW:
The DNS Services component includes the following: design, configure, maintain and
administer enterprise-level DNS resolution services for all of the UCF locations; provide
escalated support services for departmental DNS administrators and manage Remedy
ticket queue in support of Service Desk.

The DNS Services component does not include: campus network support; wireless
network support; external campus network support; university affiliate network
support; IP address management; firewall services; ResNet network support; virtual
private network services and project management and consulting, all of which is covered
separately.

OPTIONAL SERVICE COMPONENTS – OVERVIEW:
N/A