Backup Services

DESCRIPTION

Backup Service covers data backup to disk and tape, and processing restore requests.  UCF IT uses de-duplication technology to backup data on a regular basis. Once a month, all backup data is written to tape and sent off-site. The monthly charge will be based on actual backup volume. Incremantal backups on the de-duplication appliances expire after 30 days.

FUNCTIONALITY LIST

N/A

TECHNICAL SPECIFICATIONS

Supported client Operating System (OS): Windows, Mac, Linux, Solaris, Netware

INCLUDED SERVICE COMPONENTS 

Backup service consists of backup to tape and processing restore requests. 

Backup schedule: once a month full backup (usually taken on a Saturday), incremental daily backups all other days of the month. 

Retention: Unless otherwise requested, daily incremental backups are retained for one month and monthly full backups are retained for one year.

Archiving/offsite: The monthly full backups are copied to tape. One tape copy is retained onsite, one tape copy is sent to Iron Mountain. The daily incremental backups are retained only on UCF IT’s Quantum Dxi appliances.

Restore Requests: Up to eight (8) restore requests per month, where tape mounts are required by using backup images on disk or up to eight (8) tape mounts per month.   Restores in excess of the alottment will be charged at $180/hour.

OPTIONAL SERVICE COMPONENTS

• Data Restore – After Hours
• Iron Mountain Off-site Tape Storage
• Iron Mountain Extended Term Tape Storage
• Iron Mountain Off-site Hard Drive Storage