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Estimated Price

$0

Price Terms

Per Service

Recurring

Monthly

Setup Fee

$0

DESCRIPTION

A recording is a recorded conversation between a Customer and an Agent. The recording will automatically start when an Agent accepts the call for both inbound and outbound calling.

Recordings saved to to SharePoint and customer’s Microsoft Teams channel.

FUNCTIONALITY LIST
Inbound Call Recording, Outbound Call Recording

TECHNICAL SPECIFICATIONS
N/A

INCLUDED SERVICE COMPONENTS – OVERVIEW:
N/A

OPTIONAL SERVICE COMPONENTS – OVERVIEW:
Quality Monitoring, Screen Recording

Authorized Customers

All UCF departments, direct service organizations, and private vendors/companies that provide support services to the University

Service Availability Locations

All UCF campuses and Research Park

Service Owner

Unified Communications

Service Category

Phone – Teams Calling

Service Unit

UCF IT Telecommunications