A recording is a recorded conversation between a Customer and an Agent. The recording will automatically start when an Agent accepts the call for both inbound and outbound calling.
Recordings saved to to SharePoint and customer’s Microsoft Teams channel.
Inbound Call Recording, Outbound Call Recording
INCLUDED SERVICE COMPONENTS – OVERVIEW:
OPTIONAL SERVICE COMPONENTS – OVERVIEW:
Quality Monitoring, Screen Recording
All UCF departments, direct service organizations, and private vendors/companies that provide support services to the University
Service Availability Locations
All UCF campuses and Research Park
Phone – Teams Calling
UCF IT Telecommunications