DESCRIPTION
A recording is a recorded conversation between a Customer and an Agent. The recording will automatically start when an Agent accepts the call for both inbound and outbound calling.
Recordings saved to to SharePoint and customer’s Microsoft Teams channel.
FUNCTIONALITY LIST
Inbound Call Recording, Outbound Call Recording
TECHNICAL SPECIFICATIONS
N/A
INCLUDED SERVICE COMPONENTS – OVERVIEW:
N/A
OPTIONAL SERVICE COMPONENTS – OVERVIEW:
Quality Monitoring, Screen Recording