Estimated Price
$0
Price Terms
Per Service
Recurring
Monthly
Setup Fee
$0
DESCRIPTION
A recording is a recorded conversation between a Customer and an Agent. The recording will automatically start when an Agent accepts the call for both inbound and outbound calling.
Recordings saved to to SharePoint and customer’s Microsoft Teams channel.
FUNCTIONALITY LIST
Inbound Call Recording, Outbound Call Recording
TECHNICAL SPECIFICATIONS
N/A
INCLUDED SERVICE COMPONENTS – OVERVIEW:
N/A
OPTIONAL SERVICE COMPONENTS – OVERVIEW:
Quality Monitoring, Screen Recording
Authorized Customers
All UCF departments, direct service organizations, and private vendors/companies that provide support services to the University
Service Availability Locations
All UCF campuses and Research Park
Service Owner
Unified Communications
Service Category
Phone – Teams Calling
Service Unit
UCF IT Telecommunications