About the Project
UCF has engaged Huron Consulting Group to reimagine how IT services are delivered across UCF to enhance service quality, effectiveness, and efficiency. Throughout the twelve-week process, Huron will engage with a broad cross section of customers, stakeholders, and partners to understand recent restructuring initiatives and to gather campus input and perspectives regarding an optimal path forward. Huron will apply lessons learned and work collaboratively with UCF to develop a roadmap for establishing innovative, responsive, and collaborative IT services.
The goals of this engagement are:
- Develop a plan for how to optimally structure campus-wide IT resources in order to drive innovation and efficiencies.
- Support UCF in standardizing, streamlining, and elevating high-quality IT service experiences across campus.
- Further the goal of transforming IT at UCF into a strategic partner for the broader campus and community.
The engagement will kick off the first week of September and go through early November. Stakeholders will have multiple ways to engage and provide input throughout the process.
Our approach is to obtain a 360 degree perspective of customers and providers of IT services. Examples of customers include leaders of academic, administrative, research, and auxiliary units; faculty, student, and staff representatives; and managers of IT services across UCF. We grow the list organically based on suggestions and recommendations from customers and IT service providers.
A kickoff session was held on September 9, 2020 to share the project goals, scope, and timeline with the UCF community.
Project Overview Approach
UCF has engaged Huron Consulting Group to reimagine how IT services are delivered across UCF to enhance service quality, effectiveness, and efficiency. Throughout the five-phased process, Huron will engage with a broad cross section of customers, stakeholders, and partners to understand recent restructuring initiatives and to gather campus input and perspectives regarding an optimal path forward. The five-phases below highlight key activities and deliverables.
The project team and governance structure illustrated below was instituted to support project execution to achieve the objectives above. The executive steering committee — representing stakeholders across campus — provides overall project guidance and institutional knowledge of UCF to the project team in its priorities, activities and deliverables.
The Reimagining IT Service Delivery at UCF Engagement survey is available for your feedback. Please provide HURON with your comments, suggestions, or ideas on how to improve the IT service delivery experience here at UCF.
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Interim Provost and Vice President of Academic Affairs
Interim Vice President and Chief Operating Officer
Interim Vice President and Chief Information Officer
Dean of the College of Business
Chief Audit Executive
Vice President for Compliance and Risk
Interim Chief Financial Officer
Vice President for Research and Dean of the College of Graduate Studies
Vice President for Student Development and Enrollment Services
Vice Provost of Student Learning and Academic Success and Dean, College of Undergraduate Studies
Vice President and General Counsel