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UCF IT Telecommunications provides the technological backbone of the university. We design, install, support, and secure the telecommunications and network infrastructure for the entire UCF community. We provide high quality, reliable, cost effective, and innovative enterprise level communication solutions through various team including: Unified Communications, Network Services, Radio/DAS, and Installation Maintenance & Repair.  Requests for estimates or service must be submitted through the UCF IT Support Center.

Telecommunications Request Form (TRF)

UCF faculty, staff, and non-employees can submit their telecom requests through ServiceNow by using the button below. Faculty and staff should login with their NID and NID password, while non-employees must use their sponsored UCF account information.

Telecom Price List FY 2023-2024

 Service CatalogProduct or ServiceCost
PHONE   
VOIP-Teams43.40.21.030Teams Calling – Phone Service$29.50 per month
 43.40.21.028Audiocodes C450/C455 (Requires Teams Calling Phone Service)No additional charge
 43.40.21.031Audiocodes Expansion Module (Requires Audiocodes C450/C455)No additional charge
 43.40.21.032Audiocodes C470 (Requires Teams Calling Phone Service)*Executive Request Only
    
VOIP-Cisco43.40.14.022Cisco IP 8945 (Basic Video Unit)$42.25 per month
 43.40.14.019Cisco IP 9951 (Advanced Video Unit)$53.50 per month
 43.40.14.031Cisco IP 8821 Wireless (Network Audit Required)$45.50 per month
 43.40.14.024Cisco KEM Expansion Module$16.75 per month
 43.40.14.031Cisco UC SIP Voice DID Endpoint$29.50 per month
    
Voicemail43.40.15.010Cisco Unity – Cisco Voicemail Box$10.00 per month
 43.40.15.045Cloud Voicemail (Teams Only)$9.50 per month
    
Conference Stations43.40.14.013Cisco IP 8831 Conference Phone$58 per month
 43.40.21.015Polycom Trio C60 Conferencing Station (Teams)$55 per month
    
Conference Services43.40.21.002Microsoft Teams Conference BridgeNo additional charge
 43.40.03.0081-800 Conference Service (up to 20 participants)$0.10 per minute
    
Call Processing43.40.15.035Cisco Contact Center Pilot Number$29.50 per month
 43.40.15.032Cisco Contact Center Agent / Supervisor$17 per month
 43.40.15.009Call Data Custom Reporting$75 per service
 43.40.21.031Anywhere365 Pilot Number (Teams only)$29.50 per month
 43.40.21.032Anywhere365 Agent / Supervisor (Teams only)$17 per month
 43.40.21.032Anywhere365 Recording (Teams only)No additional charge
 43.40.21.034Teams IVR Auto Attendant (Teams only)$29.50 per month
    
Analog43.40.10.011eFax (individual send & receive faxes via email)$23 per month
 43.40.10.021eFax for Shared Departmental Account
$25 per month
 43.40.10.021eFax Secure (receive faxes via secure FTP server)$25 per month
 43.40.10.005Analog Line (incl. Fax)$39 per month
 43.40.10.026Closed Captioning Analog Phone (FCC Regulated)$39 per month
    
Services43.40.03.003Activate a Teams Calling Phone Line$0 per service
 43.40.03.013Analog or Accessory Install$70.00 per service
 43.40.03.005Phone Disconnect$37.50 per service
 43.40.30.010Voicemail Connect/Disconnect$37.50 per service
 43.40.03.007Phone Programming$37.50 per service
 43.40.03.011Reserve Phone Number/Line$12 per month
CABLE TV   
 43.10.01.001Cable Television ServiceService Retired
 43.10.01.004CATV ActivationService Retired
RADIO   
Handheld-Digital43.10.19.017Motorola XPR6500$19 per month
 43.10.19.018Motorola XPR6550$19 per month
    
General Accessories43.10.19.003Rapid Charger (multi) – Radio$8 per month
 43.10.19.004Motorola Headset$6 per month
NETWORK   
Hotspot43.10.19.024Sprint Hotspot w/3GB Data Service$10 per month
    
 43.10.06.001Data Port Activation (for existing wall jack)$50 per service
 43.10.06.016Data Port Re-Activation$37.50 per service
 43.10.06.017Data Port De-Activation$75 per service

Telecom fee schedule (Entities not funded by ucf)

 InstallationDisconnectionReconnection
Product/Service   
Phone (per line)$70.00$37.50$70.00
Cable TV (per outlet)$45.00None$45.00
Data$45.00None$45.00
UCF.COM (per outlet)$200.00None$45.00
Other Varies Varies Varies