UCF IT Telecommunications provides the technological backbone of the university. We design, install, support, and secure the telecommunications and network infrastructure for the entire UCF community. We provide high quality, reliable, cost effective, and innovative enterprise level communication solutions through various team including: Unified Communications, Network Services, Radio/DAS, and Installation Maintenance & Repair. Requests for estimates or service must be submitted through the UCF IT Support Center.
Telecommunications Request Form (TRF)
UCF faculty, staff, and non-employees can submit their telecom requests through ServiceNow by using the button below. Faculty and staff should login with their NID and NID password, while non-employees must use their sponsored UCF account information.
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Unified communications
Cisco IP Phone Services
Telecom Price List FY 2025-2026
| Service Catalog |
|---|
| Product or Service |
|---|
| Cost |
|---|
PHONE
VOIP-Teams
Teams Calling – Phone Service
AudioCodes C455 (Requires Teams Calling Phone Service)
AudioCodes Expansion Module (Requires AudioCodes C455)
AudioCodes C470 (Requires Teams Calling Phone Service)
$29.50 per month
No additional charge
No additional charge
*By Request Only
Voicemail
Cloud Voicemail (Requires Teams Calling)
$9.50 per month
Contact Center
VOCA Pilot Number
VOCA Basic Agent / Supervisor
VOCA Recording
VOCA Omni-Channel
VOCA SMS
Teams IVR Auto Attendant (Teams only)
$29.50 per month
$17.00 per month
$11.00 per month
$11.00 per month
TBD
$29.50 per month
Analog
eFax (individual send & receive faxes via email)
eFax for Shared Departmental Account
eFax Secure (receive faxes via secure FTP server)
Traditional Analog Line
$25.00 per month
$25.00 per month
$25.00 per month
$39.00 per month
Services
Activate a Teams Calling Phone Line
Analog Install
Deskphone Install/Disconnect
Voicemail Connect/Disconnect
Phone Programming
No additional charge
$70.00 per service
$37.50 per service
$37.50 per service
$37.50 per service
CABLE TV
Services
Cable Television Service
CATV Activation
$15.00 per month
$70.00 per service
RADIO
Handheld-Digital
Motorola XPR6500
Motorola XPR6550
$19.00 per month
$19.00 per month
General Accessories
Rapid Charger (multi) – Radio
Motorola Headset
$8.00 per month
$6.00 per month
NETWORK
Data
Data Port Activation (for existing wall jack)
Data Port Re-Activation
Data Port De-Activation
$50.00 per service
$37.50 per service
$75.00 per service
Hotspot
Sprint Hotspot w/3GB Data Service
$10.00 per month
Telecom fee schedule (Entities not funded by UCF)
| Product/Service |
|---|
| Installation |
|---|
| Disconnection |
|---|
| Reconnection |
|---|
Phone (per line)
Cable TV (per outlet)
Data
UCF.COM (per outlet)
Other
$70.00
$45.00
$45.00
$200.00
Varies
$37.50
–
–
–
Varies
$70.00
$45.00
$45.00
$45.00
Varies