The Support Services group is comprised of the Technology Product Center, Technology Service Center, UCF IT Support Center, and the Technology Commons.
The Technology Commons is available for use by UCF students and staff. Currently, there are three labs:
Classroom Bldg 1 Lab (CB-101)
Technology Commons Collaboration Lab (TC2)
Technology Commons 1 Computer Lab (TC1)
Hours may change during semester breaks, as well as mid-terms and finals weeks. Currently, there are approximately 130 Dell desktops, and 45 iMAC available in the labs that have approximately 130 software applications available. To encourage green printing, there is a minimal fee for laser printing services. The labs have both color and black and white printers and document scanning services are also available. Lab consultants are trained on basic network and software products to assist students. The main phone number for the Technology Commons is the Student Support Desk at 407-823-4357 (HELP).
Technology Product Center
The Technology Product Center offers online and retail shopping experiences for the UCF community (UCF departments, students, staff and faculty). The retail store is located in the Technology Commons (TC2-103). The Technology Product Center is the authorized campus reseller for Dell, Apple, Microsoft, Adobe, CDWG, Sprint, and AT&T and has negotiated discounts (up to 80% off retail for software) for their products and services. The Technology Product Center provides online shopping at the UCF Computer Store which carries a wide variety of accessories and supplies that are not stocked in the retail store. These products can be special ordered and either picked up on campus or shipped directly to the customer. The main store phone number is (407) 823-5603.
Technology Service Center
The Technology Service Center is an authorized Dell and Apple warranty service center and is staffed by certified technicians. The Service Center also offers non-warranty repair services for Dell, Apple, and other major brands. Software and hardware upgrades, virus cleanup, and data backup/recovery services are also available. The Technology Service Center is located in the Technology Commons (TC2) and is open from 9-5, Monday thru Friday. While their laptops are being repaired, some students may opt to use a loaner laptop. The main phone number for the Technology Service Center is (407) 823-3444.
UCF IT Support Center
This team serves as the central point of contact for the university as well as UCF IT. As the friendly voice on the other end of the line, they provide exceptional Tier One customer service and support to the UCF community for all services within their scope of support. Their duties range from directing calls to providing complex technical support. They often act as detectives, tracing down a general UCF information request or troubleshooting a technical issue for a system that is supported by UCF IT. When providing technical support, these knowledgeable representatives are the consistent point of contact for community members. They guide their clients through troubleshooting steps, coordinate with second level support for further investigation, and ultimately find a resolution for the issue. The focus of the UCF IT Support Center is to provide proactive customer assistance to facilitate communication and coordination with the UCF community regarding the University’s communications and technology services.