Infrastructure Services

Enterprise Systems and Operations (ESO) is responsible for managing all server system resources located in the College of Sciences Building (CSB) Data Center and for providing a secure and stable computing environment for the campus. From Identity Management to Server Hosting and System Administration to SharePoint, the ESO unit prides itself in providing enterprise data center services for the university community.

ESO Organizational Teams

Microsoft Systems Support

This team supports our Microsoft server and application infrastructure including the Active Directory domain, SQL Server database clusters, and Site Collections. Some members of this team also provide support for our VMWARE ESX virtualized SharePoint server farms that run primarily Microsoft OSs, but include Linux and Solaris VMs too.

The supportteam provides a wide scope of internal and external services ranging from software application virtualization to desktop support to security products and Identity Management products.

Microsoft Programming Support

This team handles internal software and some application support duties for .NET and SharePoint-based applications ranging from the UCF IT website to self-service reset password tools for our end-users, students and faculty/staff.

Enterprise Messaging

This team supports our enterprise messaging applications ranging from Office 365 to Office Communications Server (OCS) to Smartphone support (BES and iPhone)and other services like Knights Email (Microsoft Student Office 365). The team works withthe UCF IT Support Center  to respond to end-user technical issues and to provide new services to faculty/staff users.

Data Center Operations and Hosting

This group monitors and manages the data center 24 hours a day, seven days a week. The UCF IT data center in the College of Sciences Building (CSB) provides hosted data center support for UCF units who wish to take advantage of this service. The operations team monitors critical applications and coordinates responses to any related technical or operational challenges that may occur.

Test Scoring Services

This office is part of the Enterprise Systems and Operations service unit of UCF IT. We provide free quiz and test scoring services for UCF course instructors, but also process surveys and the Student Perception of Instruction data that is collected at the end of each semester.

Database Administration Support (DBA)

This team is composed ofan extremely skilled and experienced database administration staffthat managesthe enterprise databases in use in UCF IT (Oracle 10g/11g and SQL/Server). The DBA team manages over 80 Oracle databases and assists in the administration of over 50 SQL/Server databases.

Distance Learning

This team provides technical support for all of our enterprise distance learning technologies like Webcourses via Canvas and Panapto, a lecture capture system. The team also maintains and supports the servers and networking for the College of Business Administration lecture capture system.  This team works closely with other departments like COVE, College of Engineering, College of Business Administration, and the Center for Distributed Learning in order to provide excellent service to our 56,000 students and faculty.

Peoplesoft Technical Services Support

This team provides technical and security application support for all of our Oracle Enterprise Resource Planning (ERP) products (Campus Solutions, Financials, Portal, CRM) and works closely with the DBA team, UCF IT’s Enterprise Application Development unit, and the UCF IT Support Center.PeopleSoft Technical Services provides application server, web server, software configuration, and security setup services to multiple ERP environments.

Unix and Storage Support

This team administers over 100 Oracle Solaris Unix servers ranging from large end database servers to virtual servers providing dedicated application support. The team also manages the enterprise backup system (Netbackup 7)that backs up over 200 servers each month, with a total backup volume of 200 terabytes per month. The team also provides support for core enterprise storage systems used by all server platforms in UCF IT.