IT Support II

DESCRIPTION
Provides second tier support and troubleshooting for end-user desktops and
applications. May assist or escalate to System Administrator(s) to provide domain,
server, and server-based application support. With some assistance from Systems
Administrator(s) , identifies and re-mediates root cause of user issue(s) and provides
user education on best practices to prevent future incidents.

FUNCTIONALITY LIST
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TECHNICAL SPECIFICATIONS
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INCLUDED SERVICE COMPONENTS – OVERVIEW:
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OPTIONAL SERVICE COMPONENTS – OVERVIEW:
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