Our Mission
Enable UCF’s success through:
- Achieving operational effectiveness through the efficient and effective delivery of IT services.
- Securing UCF from attack, disruption and loss.
- Creating an excellent, simple experience for UCF community members seeking support or requesting a service.
Core Values
We embrace diverse perspectives and ideas, respecting and appreciating employees. Our inclusive environment values every individual’s expertise, fostering collaboration, trust and empowerment for a sense of validation and value.
Collaboration is an organizational value of partnerships where multiple individuals or cross-functional teams engage to produce or create something great through working collectively towards a common goal. It breaks down functional silos through the commitment to produce an outcome greater than could be accomplished through individual channels or efforts.
Communication is based on a successful transfer of understanding of information or message content, acknowledgement of receipt and an open feedback channel to facilitate further or continued exchange and continuous improvement. From the IT perspective, it is essential that often complex concepts, initiatives, requirements and processes will be translated and understood by our team and our partners.
Integrity is a personal quality characterized by honesty, strong moral principles and consistency in thoughts, words and actions. It involves adhering to ethical standards and values even when faced with difficult situations or when no one is watching. People with integrity are seen as trustworthy, reliable and responsible, as they stand up for what they believe is right and are true to their principles, often at the cost of personal gain or popularity.
We celebrate employees’ achievements, fostering a culture of appreciation and motivation. By recognizing their exceptional contributions and skills, we create an environment that promotes growth, engagement and fulfillment.
Acknowledgement
We embrace diverse perspectives and ideas, respecting and appreciating employees. Our inclusive environment values every individual’s expertise, fostering collaboration, trust and empowerment for a sense of validation and value.
Collaboration
Collaboration is an organizational value of partnerships where multiple individuals or cross-functional teams engage to produce or create something great through working collectively towards a common goal. It breaks down functional silos through the commitment to produce an outcome greater than could be accomplished through individual channels or efforts.
Communication
Communication is based on a successful transfer of understanding of information or message content, acknowledgement of receipt and an open feedback channel to facilitate further or continued exchange and continuous improvement. From the IT perspective, it is essential that often complex concepts, initiatives, requirements and processes will be translated and understood by our team and our partners.
Integrity
Integrity is a personal quality characterized by honesty, strong moral principles and consistency in thoughts, words and actions. It involves adhering to ethical standards and values even when faced with difficult situations or when no one is watching. People with integrity are seen as trustworthy, reliable and responsible, as they stand up for what they believe is right and are true to their principles, often at the cost of personal gain or popularity.
Recognition
We celebrate employee’s achievements, fostering a culture of appreciation and motivation. By recognizing their exceptional contributions and skills, we create an environment that promotes growth, engagement and fulfillment.
Our Priorities
Running the Trains on Time with Efficient Operations
In order to ensure the smooth operations of all IT services, our goal is to “run the trains on time” while maintaining confidentiality, integrity and availability. We strive for operational efficiency, delivering services promptly and reliably while safeguarding sensitive information. By maintaining the integrity of our systems and maximizing service availability, we create a dependable and secure technology infrastructure.
Safeguarding UCF from Potential Risks
Our goal is to protect UCF from potential attacks, disruptions and losses. We implement robust measures to ensure the security of the university’s infrastructure, data and operations. By adopting state-of-the-art security practices, continuously monitoring for threats and proactively responding to incidents, we minimize the impact of attacks and safeguard sensitive information. Our commitment to security upholds stakeholder trust, ensures uninterrupted operations and preserves the institution’s integrity.
Enhancing Campus-Wide Accessibility and Quality of Service
To enable faculty and students to excel in a competitive world, we prioritize providing unfettered, ubiquitous access to tools and capabilities. We strive to create an excellent and user-friendly experience for the UCF community when seeking support or requesting services. By leveraging innovative technologies, streamlined processes and personalized assistance, we remove barriers and empower individuals to achieve their full potential. This commitment to empowering excellence creates a culture of success, creativity and collaboration within our university community.
Increasing Operational Transparency
We prioritize enhancing internal transparency by providing comprehensive reports on operations, financial position, risks and service quality. These insights empower stakeholders to make informed decisions and collaborate effectively. Transparency cultivates trust, optimizes resources, and promotes continuous improvement. By prioritizing transparency, we strengthen our organization, reinforce accountability and drive excellence in all operations.
Building Employee Engagement and Recruitment
IT@UCF aspires to become a highly sought-after employer by nurturing an inclusive community of practice. We value diversity and continuous learning, cultivating a workplace culture that encourages collaboration, innovation and professional growth. Our commitment to providing opportunities for skill development and knowledge sharing creates an environment where employees feel valued, supported and inspired.
Modernizing through Learning, Discovery and Creativity
We strive to create an environment that promotes innovation and enables the vibrant expressions of learning, discovery and creativity. By connecting diverse disciplines, communities of practice and skills, we unlock new opportunities to innovate on behalf of our UCF students and faculty. Our commitment extends beyond mere innovation; we are dedicated to removing outdated systems and practices, eliminating single points of failure that hinder progress. Through this holistic approach, we cultivate a modernized ecosystem that empowers individuals to explore uncharted territories, paving the way for transformative experiences and groundbreaking solutions.
IT Project Roadmap
IT By The Numbers
0
Applications Supported
0
M+
Emails Sent & Received Each Year
0
Virtual Servers
0
Physical Servers
0
+
IT Projects Per Year
0
M
Blocked Intrusion Attempts Each Year
0
K+
Personal Computers
(11,912 UCF IT Managed)
0
Teaching & Learning Spaces
0
Phone Lines
0
M+
Phone Calls Per Year
0
K+
Virtual Meetings Hosted Per Year
0
Active Directories