Telecommunications

UCF Telecommunications provides the technological backbone of the university. We design, install, support, and secure the telecommunications and network infrastructure for the entire UCF community. We provide high quality, reliable, cost effective, and innovative enterprise level communication solutions through various sub units Unified Communications, Network Services, Radio/DAS, Installation Maintenance & Repair.

Telecommunications Organizational Teams

Network Services  is the heart of the UCF’s enterprise network. This team of technicians and administrators provide the voice, video, wireless, and data communication services for the on campus, regional campus, and Direct Service Organization relationship (UCF.COM) networks. They are dedicated to monitoring, maintaining, and securing the network to ensure the availability of critical academic and university business systems to the UCF community. Network Services provides extensive hardware and software support to ensure the reliability and resiliency of the network. These committed professionals work closely with the different IT teams across campus to ensure the proper integration and operation of all segments of the UCF network. To get the job done on any given day, they run Ethernet and fiber optic patch cables, configure routers, and update firewall and DNS settings. They also provide specialized support for the students on the Housing and Residence Life network (ResNet). Network Services is responsive to changing technologies and the needs of the university. As a result, they continue to develop, implement, and maintain an optimal infrastructure and the latest security standards in order to provide a secure and dependable network to the UCF community.

Unified Communications  designs, architects and deploys campus enterprise communication and Office 365 applications and services such as instant messaging (chat), presence information, voice (digital Siemens PBX, Cisco VOIP & Skype for Business), PRI & SIP trunking services, mobility features (including extension mobility and single number reach), audio, web & video conferencing, Contact Center call control and speech IVR recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). Office 365 applications such as Exchange, OneDrive for Business, Sharepoint, Skype for Business, Yammer, Skype Teams, Power BI, Project Online are maintained by the Unified Communications team.

IMR  maintains the campus OSP, OSP copper and fiber, structured cabling, data and phone activations, Emergency phone and elevator service. Their services include  installing phone jacks, dropping cables between walls, and working with switches, multiplexors, and other transmission equipment needed to keep the University’s communications network viable. They are the innovators that design, install, and maintain large scale projects like the copper and fiber-optic based physical infrastructure of the campus.

Radio/DAS maintains the Two way Radio, Public Safety Distributed Antenna Systems, Cellular Distributed Antenna Systems, Cellular, WIFI hotspots (including all campus buses), and Frequency coordination.